Job Success Score dropped

[#1]

Hello,

I believe there's been a mistake made in the calculation of my job success score. It was previously at 78% and I just successfully completed two jobs were I was given good feedbacks and a five star rating. Yet, after my account was updated on the 29th, it dropped to 74%. I've been working hard to get my JSS back to 80% and I believe there's been a mistake. What do I do?

[#2]

how to I contact upwork support team?

[#3]

I had a contract and completed the client work. But he has cancelled the contract by mistake and was willing to pay me. Later creating dispute I have received my payment but job success score has been dropped. What mistake did I make? It was client fault to cancel contract, so why did this happen to me?

[#4]

I'm experiencing the same thing! Moreover, this morning I received an email informing me that I received negative feedback, but I only have one job open at the moment and I've already received feedback on all the others! I contacted customer service but I'm not solving this problem!

[#5]

Can you let me know how to email customer support or how to open ticket?

[#6]

Go to contact support and touch Chat with support. You can write that you want to open a ticket.

[#7]

Hello everyone! I'm not sure if the same thing is happening to you, but out of the blue, I found my job success rate dropped from 100% to 78% (I should mention I have 5-star ratings on my jobs). This morning, I received an email stating that I received negative feedback from a client, but the thing is, right now I'm only working with one client who hasn't closed the job yet, and furthermore, they told me they liked how it was done! I've contacted customer service, but they're not providing me with comprehensive answers, and this is making me feel frustrated because I see my job success rate dropping without knowing why! Is anyone else experiencing a similar situation?

[#8]

Hi Simona,

I am sorry to hear about the drop in your JSS. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#9]

My client sent Me the offer, and I accepted. When I did deep research, I told him that I was not good for it. I couldn't do this. After he ended the contract. I never charged a single minute so why my JSS went down?  It went from 100 to 93. Is it fair? Or do I need to submit a ticket?

[#10]

The client may have given bad private feedback which could drop the JSS.

[#11]

If I have never logged into any hour(didn't start work) and the client ended the contract so can he give private feedback? or does it affect JSS?

[#12]

Dear Upwork support team,

My JSS has been drop to 90 from 100 without any reason, there is no review from the client since more than one month and there was no job closed either , could you please look into this matter as this is affecting my profile and reputation 

Regards 

[#13]

Hi Abdul Wahab,

I'm sorry to learn about the drop in your score. Unfortunately, we won't be able to comment on an individual score or how specific contracts affect it. Factors such as private and public feedback, the dollar weight of the projects you've completed, and the long-term relationships with your clients can impact your overall score. 

Also, your Job Success Score is updated every two weeks, and it's important to note that any movement in this score (either up or down) reflects both recent activity and activity over a more extended period of time. Because we look at trends over 24 months, you can see your score change, even without recently closed contracts, due to past jobs slipping out of the 24-month window.

You may want to check this article to learn more.

[#14]

Hi guys, someone please explain to me why my profile mysteriously changed from a good standing of 100 down to 84% after all the work I've done maintaining long-term clients and being on this platform earning my hard-earned coin for almost four years now, it's funny I mean you eat up my connects and now this, locking me out on getting Legal job invites, it's just not right.

[#15]

Hi Mary,

We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[#16]

Hello Community,

I'm relatively new to this platform unlike most of the people. Last month, I got a project to work on which was really well for me and I earned the Top Rated badge as well last week.

Then suddenly client got upset over the hours I logged for this week and the last one. I didn't want to offend to client and wanted to overdeliver on the project but still, I said to the client that if she wasn't happy with my logged hours then I'd remove them and she could just pay for half the hours for the last week.

She filed a dispute against me and also gave me bad private feedback (although public feedback is 5 stars), which stripped my Top Rated badge yesterday and my JSS came all the way down to 42% from 100%.

As I'm new to this platform, I have no idea what to do at this point. I reassured the client so many time that I'm willing to refund the money for the whole project as well but please do not give me a bad review but she did anyway.

It's really stressful for me at this point and I'd really appreciate the help from the community that I can do to make sure my profile gets restored again.

Thank you. Best regards