@Aleksandra K wrote:
What about non-paying clients?Why are they entitled to leave a feedback?
There are several instances that need to be looked at. I took a client on which was suppose to be doing product reviews. It turned out they wanted me to review a product on Amazon which is really deceptive as far as I am concerned and against Amazon's policies, but the client is still on Upwork, I did not get public feedback as no money was exchanged and I never worked for them, but they gave private feedback.
I understand that the system is open to abuse as it was done with the star rating, but there are circumstances that no matter how many questions you ask or how clear you are about situations that you decide to discontinue the job before it starts such as the one I mention about.
I have an issue with private feedback weighing heavier then other factors. As mentioned in my thread that a client could give great public feedback and to be spiteful give negative private feedback. I understand why Upwork is using the system, but there is no flexibility or dispute system in place and there are situations that the JS and private feedback really need some kind of arbitration or system in place to look at all sides to it.
Krisztina's point on jobs never done should not be penalized or should be very minute if they are used as part of the scoring system.
What I don't like is being punished because a client doesn't pay. If you start a dispute to try and get your money you will take a serious hit on your JS score. We do the work, deserve good feedback and get punished because the client is a flake and doesn't pay. Really not fair.
The JS is not the problem. The problem is the way it is calculated. Certain things must be omitted, as they make no sense. If a client posts one thing in the description and asks for another after hiring you they should not be given the possibility of leaving any feedback. If the job was disputed and it was resolved in favor of the freelancer, the client shouldn’t be allowed to leave private feedback. Of course they would say you were lousy (lousy for asking money for a job you DID). This will encourage clients to scam freelancers because either way the freelancer is being punished. If we are punished for things which we can’t control than what is the point of trying?
@Nichola L wrote:
Unfortunately, Aleksandra until Upwork stops treating freelancers as a sub-species, there will be no gainsaying lousy clients.
As you say, 'what is the point?
That was my point. I don't want the JS to go. I just want a calculation that fair to both parties and does not punish me for something I had no control over.
Good luck with that.
"Job Success is an important metric to track and we're glad there's increased focus on it. However, this measurement is ultimately based on success in completing your jobs and on delivering good experiences for your clients. Focus on this (doing great work for your clients) and this metric will move (or remain) in a great place."
So no changes coming anytime soon.