Anyone else annoyed that this hasn't been taken care of yet? I got a message from the Upwork Help Center on Dec. 21st saying they were looking into the issue, a week later on Dec. 28th I sent an email asking for an update, and was told that it's "being worked on" by their technical support team. For nearly two weeks?? I'm worried that I will miss out on contracts. Not happy right now.
I’m getting a message that I don’t meet the U.S. location criteria for submitting a proposal, but I am in the U.S. I wasn’t asked to verify my U.S. location when creating my profile.
Please know that this is a known issue, and the team is working to resolve it. I will share your account information with the Customer Support Team so that they can reach out to you through an email and update you on the status of the issue.
I am trying to bid on jobs, however I keep getting a notice that I do not meet the criteria of residing in the United States. I have a Norfolk, VA address, well within the boundaries of the Unites States by anyone's definition.
How do I change this?
Hi Barbra and Ryan A,
I understand your concern and while our team is working on fixing the issue, I'd like to clarify that these errors don't show on the client's side. Thank you for your patience.