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Locked private Profile

Active Member
Aime M Member Since: Sep 26, 2018
71 of 931
I have the same problem
Avery O Moderator Member Since: Nov 23, 2015
72 of 931

Hi Aime, 


I've set your profile to public as requested. If your profile is set to private again after 30-days, or sometime in the future, check out the options listed in the email notification or in the pop up on Find Work page to set it back to public.
You may read more about this initiative on this support article.

Active Member
Hafiz Muhammad N Member Since: Jan 31, 2018
73 of 931

My profile is showing private.
I want it to be public.
Please help me in this situtaion
Hafiz Muhammad Nadir

Active Member
Melody Ann D Member Since: Jan 31, 2018
74 of 931

I would like to know how to unlock Locked private (for free) Please help.


Community Guru
Hasmik V Member Since: Aug 12, 2017
75 of 931

Hi Melody,


There are 3 ways to make your profile public again:
1. Start earning,
2. Contact support and they'll do it for free,
3.Get a plus membership plan which will cost you $10 monthly, and will give some other benefits.


Hope this helps!

Community Guru
Nina K Member Since: Nov 29, 2017
76 of 931

Hi Melody,

Hasmik's answer is correct, however I've taken the liberty of resetting your profile visibility, so you will now be seen in the search results.

Active Member
Melody Ann D Member Since: Jan 31, 2018
77 of 931

Thank you!

Active Member
Dobrivoje M Member Since: Nov 22, 2017
78 of 931


button "Get help" still is not working.  I wanted to ask 2 questions. 


I have attended upwork events in Belgrade. And I was advised to set my profile to "Not available" when I cannot work. And last time my profile was public. And now when I wanted to set back again to "Available" my profile is set to "Private" by UpWork. And this all happened in a very short period of time! If I did not change my availability, my profile would be still public. 

I think this is a very cruel thing by up work. I was sick and could not work. And this is how UpWork is punishing me?! 


2nd question: I asked the client several times to close the job as work is done. And the client is unresponsive. This can look bad on my job score. What is best to do and what I can do besides that? My only mistake is that I took my chances with this client besides that he had medium feedback from other freelancers. 


Thank you


Vladimir G Moderator Member Since: Oct 31, 2014
79 of 931

Hi Dobrivoje,


1. Note that your profile was set to private due to not having earned in the last 30 days. Please check the related announcement, refer to the notification you received before your profile visibility was updated and select one of the available option to change your profile back to public.


2. If the client isn't responding to your requests, you can consider closing the job yourself.

Active Member
Dobrivoje M Member Since: Nov 22, 2017
80 of 931

This is the completely generic copy-paste reply from you. My last earnings were 17th November. Sometime after that I have changed my availability. So It has not passed 30 days. Even if I have had not changed my availability for my profile should be still public. 

Also on UpWork Events it is said when changing my availability it will not have impact regarding status "Private" od "Public"


How can I deal this with this issue with (besides this way) upwork support directly when "get help" button still not working? I doubt that I will solve problem here


What kind of impact will be on my job score if I close contract by myself and what kind if I leave it open?