Jun 9, 2020 03:06:18 AM by Tushar K
Solved! Go to Solution.
Jul 8, 2021 08:48:56 AM by Valeria K
Jun 9, 2020 05:16:49 AM by Goran V
Hi Tushar,
Unfortunately, we don't have an option for selecting where the files to be sent once you`ve downloaded them. Usually, they are sent to the download folder but this will depend on the device/manufacturer. Once the download is completed you should have a notification at the top that you could tap on and get directed to the location of the files. Thank you.
Jun 9, 2020 06:38:52 AM by Tushar K
Hey Goran, Thanks for the reply.
But, once downloaded, the file is visible. What if I want to view the file again after sometime ?
I had sent my client .mp4 file (78MB). I downloaded the file once. But when I wanted to view the file again, I coul'nt find the file. I had to download the file again 😕
Now my phone memory has 156MB of data that I cannot access.
Jun 9, 2020 07:16:49 AM by Valeria K
Hi Tushar,
As Goran noted, that may be different on different devices and individual settings. Typically, there is an option to search My Files or Downloads folder on Android devices.
Sep 19, 2020 02:25:50 AM by Chris Q
Sep 19, 2020 05:19:09 AM by Preston H
Chris, this is not an Upwork question.
Upwork can not do anything about this.
This is a question that you need to address with your device manufacturer.
Nov 9, 2020 11:41:00 AM Edited Nov 9, 2020 12:03:38 PM by Bojan S
Old thread: Yes
Completely untrue !! Every other app downloads to the download folder. Upwork however downloads deep into the system folders. Mine are in /data/user/0/com.android.providers.downloads
Upwork **Edited for community guidelines**, do a better job please.
Nov 9, 2020 03:00:44 PM by Bojan S
Hi Russell,
Thank you for sharing your feedback with us, I'll be sure to share it with our team.
Nov 13, 2020 10:58:20 AM by Vipul N
Nov 13, 2020 11:32:10 AM Edited Feb 9, 2021 11:56:16 PM by Preston H
Clearly Upwork has not put much thought or effort into downloading files from its Messages tool or other pages directly to mobile apps.
Presumably because this is not something that many users actually try to do.
Nov 16, 2020 11:03:57 PM Edited Nov 16, 2020 11:05:03 PM by Vipul N
Preston H wrote:Clearly Upwork has not put much thought of effort into downloading files from its Messages tool or other pages directly to mobile apps.
True That.
Preston H wrote:Presumably because this is not something that many users actually try to do.
Let's not presume anything. Could be an oversight. If this issue pervades entire Android ecosystem, that's a sizeable chunk of users.
Jan 28, 2021 01:57:54 AM by Michael M
Jan 29, 2021 12:34:11 AM by Luca B
I have the same problem: i don't find my media file on UPWORK and on my ANDROID PHONE. Please inform me
Jan 31, 2021 04:54:43 PM by Avery O
Hi Luca, and Michael,
I apologize for the delay as we had to check this with another team. I can confirm that this is currently not available because the current implementation focuses on security (especially on phones that has malicious apps or rooted). The team is working on improvement to this feature to allowusers to expose the file to the system’s Downloads folder if they decided to do so.
If ever this feature gets implemented, we'll make sure to announce it here in the Community.
Feb 9, 2021 11:05:38 PM by Rashid I
May 19, 2021 02:45:29 PM by Christopher M
Mar 11, 2021 10:30:13 AM by Sam N
Mar 20, 2021 02:57:13 PM by Mike H
Mar 27, 2021 09:28:56 AM Edited Mar 27, 2021 09:45:56 AM by Dmitriy F
Apr 21, 2021 08:40:32 PM by Aaron S
May 26, 2021 02:49:13 AM by Kay J
I must have downloaded this file now 4 or 5 times on my phone. With no way of directly deleting it, it's a problem. If I delete all upwork cache/data will it be deleted?
May 26, 2021 07:00:06 AM by Aleksandar D
Hi Kay,
One of our team members already reached out to you directly via this support ticket to assist you further.
Thank you.
May 26, 2021 07:21:02 AM by Tushar K
@Aleksandar- It would be great if some rigid solution is provided for this issue. Since the day I've posted this issue.. so many people have come up and raised the same issue. It would be great if your dev team can come up with something helpful. Many people use Upwork for fetching jobs and sending proposals via their phones.
Jul 8, 2021 03:42:38 AM by Tushar K
I don't think anything has been updated regarding this. But, if you visit the same media link again, you will get an option to view the media, instead of downloading again.
Jul 8, 2021 08:48:56 AM by Valeria K
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