Today I havent been able to open the messages tab at all. I have tried using my 2 laptops using all browsers including Chrome, Firefox, Edge and from my mobile devices either, used the mobile app and desktop app as well and nothing. Please help as i have 3 messages i need to respond to ASAP
I appreciate it your help.
Try to use alternative internet connection.
I've tried for my android app to use cellular internet connection instead of wi-fi, and it loads messages well. Just now I've tried to connect my desktop via smartphone, and now messages work well on my desktop too.
I did , and as mentioned above i have tried using the app on my mobile devices, my phone included, and using the internet browsers on my phone as well, so it is not the antivirus. also tried different connections, my phones internet and my home wifi plus different computers.
It looks like most of problems going from frelancers who are located in Russia. you can find others here: https://community.upwork.com/t5/Freelancers/Unable-to-load-messages/m-p/507437#M308805 and here: https://community.upwork.com/t5/Freelancers/Messages-not-working/m-p/459304#M280822
So.. I guess either Roskomnadzor accidently blocked IP address of messenger service, or ISP blocked IP address. Or probably some ISPs simply loost route. or some other reasons why your ISP can't do it or probably message center blocked IP adresses of your provider. But actually the reason does not make any sense. What make sense - is location. How to solve it - I simply changed my ISP from Rostelecom to Beeline, quite likely this way will not work for you, quite likely this way will not work for me several hours or days later. What should 100% help is to change your ISP for something in neighbour country.
if this is true that the problem arises for russian users only and it's something about RKN, it's better to change this f... country instead of the provider.
* f... - federative)))