Dec 30, 2019 09:20:50 AM by PETER K
Over 27 hours have passed after I made a withdrawal via MPesa and am yet to receive the funds. What's going on? This normally takes minutes. Why send a payment confirmation email before the payment reflected on my MPesa account? Why should my account read payment processed and am yet to receive the cash?
Ref: 276760488
Dec 30, 2019 10:25:00 AM by Bojan S
Hi PETER,
We'll have one of our agents reach out to you via a support ticket to initiate a trace for you.
Thank you for reaching out to us.
Jan 1, 2020 07:32:03 AM by PETER K
Days later no progress yet. Am even afraid of making another withdrawal
Jan 3, 2020 11:10:18 PM Edited Jan 3, 2020 11:11:27 PM by PETER K
After the long wait finally, the payment was processed
Jan 17, 2020 08:15:16 AM by Faith W
Jan 17, 2020 08:19:16 AM by Faith W
Jan 17, 2020 08:56:38 AM by Bojan S
Hi Faith,
I'm sorry to hear your withdrawn earnings still haven't reflected on your account. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Jan 17, 2020 08:59:17 AM by John K
I withdrew money from Upwork to my MPESA account on 15th January 2020, but till now I haven't received any. What could be the problem. Please help.
Jan 17, 2020 09:50:17 AM by Bojan S
Hi John,
We'll have one of our agents reach out to you via a support ticket to initiate a trace for you.
Thank you for your patience.
Jan 18, 2020 08:41:00 AM by PETER K
Mpesa withdrawal issue is here again, made withdrawal reference ID: 279750860 over 2 days (62hours) ago and the cash is yet to come through. This is becoming unbearable,
Jan 18, 2020 02:48:50 PM by Joanne P
Hi Peter,
I checked your account, and I can confirm that this now being handled by our Payments team for review. They will update you directly on your open ticket to provide further assistance. Thank you for your patience.
Jan 18, 2020 10:40:38 AM by Malack A
Jan 18, 2020 02:53:48 PM by Joanne P
Hi Malack,
I checked, and it looks like you already chatted with our team regarding your withdrawn funds. The team will update you directly on your open ticket to assist you further. Thank you!