My Client Found Out that They Were Charged Twice for Hourly and Salary Pay

[chelle514]

Hello,

My client asked me to refund all the doubled amount (which I had no nothing about)  out from the pays I have been receiving since the beginning of my contract.

Originally, they had me in 16hours/week limitations and changed my contract to 20hours/week limitations. They found out that they are being charged $240/week and another $300/week for an updated contract. And I didn't realize that as well as I normally check the available ones every week and I can only see a single pay which is $240. Now my client asked for those refunds and they Paused my contract with them.

They said they'll open a clean new contract once I refunded all of it. Now my case is that, I pressed on refund thrice out from the messages I received for each weekending they are requesting for refund for and left my Available Balance In Negative. How can I pay them at this point?

I am attaching my transactions history from the date they hired me. Please help me  😞

[JoanneP]

Hi Rochelle,

It looks like your client has set up a weekly recurring payment. The client is invoiced this amount each week in addition to the billable hours in your Work Diary. You can check this help article for more information. I can see that one of our agents is also assisting you directly via a support ticket. Please check this ticket number: 29824178, and feel free to respond to the ticket so our team can assist you further. 

[chelle514]

Hello,

Thanks for the reply. This is very helpful to me.

Just in case I got another job on Upwork or my client gets me a new clean contract, can I use those funds that I'll be earning to pay for the remaining amount? This was a six-week pay without me even noticing and the amount is huge for me to send rates in Dollar amount.