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harshbk
Member

My client paid $100 for two milestones i worked on. But my balance on "Get Paid" screen is shown as

My client paid $100 for two milestones i worked on. But my balance on "Get Paid" screen is shown as zero (0.00).  In the contract page i can see that paid account fo milstones.

ACCEPTED SOLUTION
aocumen
Community Manager
Community Manager

Hi Vaishali, 


Your payment could still be in the 5-day security period, and will only become available to be withdrawn once the security period is up. On your Overview page (Reports > Overview), the payment should be in the Pending tab. If you click on it, you will see the estimated date when this will become available. All earnings that are available to be withdrawn will be in the Available tab. 

To know how payments move from the client's account to your account, you may read it in this help article


~ Avery
Upwork

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2 REPLIES 2
aocumen
Community Manager
Community Manager

Hi Vaishali, 


Your payment could still be in the 5-day security period, and will only become available to be withdrawn once the security period is up. On your Overview page (Reports > Overview), the payment should be in the Pending tab. If you click on it, you will see the estimated date when this will become available. All earnings that are available to be withdrawn will be in the Available tab. 

To know how payments move from the client's account to your account, you may read it in this help article


~ Avery
Upwork

Thank you Avery! that helped.

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