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renitanur93
Community Member

My payment status for a contract should be "In review" or "pending", but I can't find it

Hi, I need help on something, is it my account only or currently there's a problem with the system or escrow. 

 

So around 2 weeks ago, I requested payment for my 5th milestone of a contract. It's $45. Until today, morning, I think I still saw it there in my reports - "In review" tab. But I just checked a few minutes ago, it's gone! I withdrawed some amount this morning, so I thought perhaps I remember it wrongly and I already withdrawed it, but I checked the history, my 5th milestone wasn't there (in the amount I withdrawed this morning). I checked the contract, it's still there in escrow, but it doesn't appear in my "In Review" or "Pending" tab.

 

Can someone help me?

Thank you!

1 REPLY 1
AleksandarD
Community Manager
Community Manager

Hi Renita,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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