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sapphire31
Community Member

My response time is not improving

I'm not sure if the response time has an effect on JSS, but I noticed that despite my effort to respond to all messages within 24 hours, still, my response time is not improving. Is this a bug or what?

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910d0e85
Community Member

As JSS don't depend on the response time according to my experience. But the status will be updated with the time. As it takes time to updat the response time on your my status page. But try to keep patience and response as soon as possible for you.

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2 REPLIES 2
pradeephele
Moderator
Moderator

Hi Helen,

 

Thank you for your message. If you are referring to the response time seen on your My Stats page, this is not included while calculating your JSS. Check out this help page on how to improve your response time.

 

Thank you,

Pradeep



Upwork
910d0e85
Community Member

As JSS don't depend on the response time according to my experience. But the status will be updated with the time. As it takes time to updat the response time on your my status page. But try to keep patience and response as soon as possible for you.

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