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Community Member

My young brother's account got banned

My brother is a Computer Science Student in a third world Country and he worked to develop his skills to be a full stack developer during his academic study , he could get three clients and done their job here in upwork and lived his dream and without any warning upwork decided to ban his account permanently .
he didn't do anything wrong , this is a desperate try for him .
he is very sad now and disappointed .
this can't be fair right ?
i wish someone can help .
it's something bigger than just a ban from a freelancing website .

Community Member

They don't ban people for nothing. Either he is not telling you what happened, or you are not telling us. 

He was new to Upwork and he got a message that his account has been suspended and he contacted with the support ,they asked for something official from a bank or any official paper , when he sent it he the support replied that the account had permanent ban without even telling what is wrong !
he had three jobs and completed succesfully and don't even take the money , however the money wasn't that important .
all i'm asking is a solution or someone can tell us what happened.
what should we do ?

Community Manager
Community Manager

Hi Ahmed,


Unfortunately, we won’t be able to discuss your brother’s account status in the Community.  Please refer him to the information our team has provided in a ticket.


Thank you.

~ Bojan
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