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Need a Quick Vent, and a Question For Next Time

kochubei_valeria
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
31 of 32

Joshua, before entering a dispute, we always suggest freelancers communicate with their clients and make sure any misunderstanding is sorted out. If all the terms are set clearly before the project starts and both parties communicate clearly and professionally, majority of disputes can be avoided.

~ Valeria
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petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
32 of 32

@Joshua T wrote:

 

When you file a dispute, is it not handed over to Upwork arbitration, who charges the fee?

 

 


 Nope. It first goes through a dispute mediation stage, where the aim is to get client and freelancer to reach a consensus. Only if this fails do both parties get the option to go forward with third party arbitration, which does cost all 3 parties (client, freelancer, and Upwork) money.

 

Most disputes never get to the arbitration stage.

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