I have the same problem. When I try to click on video verification link, I'm redirected to my job feed. Can someone help me? I also tried clearing my cache, using another browser and another PC, but the problem still happening.
Well, but there is the problem, when I try to enter the link that you sent "support ticket", it opens but it automatically returns me to my homepage, I can not stay on the page.
I already sent my valid government-issued photo ID, just need to make the video call and I'm afraid I can not get it in time, because of this error in the site.
I'm facing the same issue. I can't verify my Upwork account and neither i can support page. Everytime i login to support page it redirects me to home page. I tried clearing cookies even install mozilla but still facing the same issue. Please help me to resolve this issue i've three(03) days to confirm my identity with video call verification.
I'm still unable to complete the video verification because when I've to login to support page it redirects me to home page. So please contact me as soon as possible because I have only 2 days then i think my account will put on hold as i have received email by upwork.
I'm sorry to hear that your issue persists. Could you please go to your Account settings - Identity verification tab and click on the ''Start Chat'' button in order to initiate the verification process.
Once you do our agent will guide you further through this process.
Yes i already did this process for ID verification and ID verified "ID added Successfully verified on 2019-06-21"
So when I click the "start chat" then the support page automatically redirected to my home page or "My Job Feed" page means Support page not opening for me. Kindly resolved my this issue as soon as possible.