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ccb7e317
Community Member

Payment still pending after 2 weeks

So I have been working on a project with a client using a timesheet, I have several hours from two weeks ago whose payments are still pending, and the same goes for my payments for last week. I don't understand why my payments are taking this long to get to me. The client showed me their transaction information through screenshots regarding the two week old payments, and have been patient with receiving their work until this is figured out but this is honestly really confusing.

1 REPLY 1
759e32fa
Moderator
Moderator

Hi Charlotte,

 

Thank you for reaching out to us. Please keep in mind that all applicable time that you log in your Work Diary, whether tracked or added as manual time, is invoiced to your client according to the schedule below:

  • Week 1 — You log time using the Upwork desktop app (Time Tracker)
  • Week 2 — Your time is invoiced to your client on Monday, and they have until Friday to review your work
  • Week 3 — Earnings become available on the following Wednesday

759e32fa_0-1698751956600.png

 

You may check this help article to learn more.


~ AJ
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