Nov 8, 2020 08:50:54 PM by Gurjeet S
Hello Upwork Team,
My success percentage is not moving, I have completed 4 successful projects in the last week all with a 5-star rating and one with a bonus from the client too. but my percentage is not moving up. it is 96% since then.
Solved! Go to Solution.
May 5, 2022 08:08:37 AM by Jahanzaib B
Hi, Upwork Team. I'm much worried about not getting orders and about my JSS on Upwork even though I have 5 stars rating with 5 orders on my profile. Why do I have only 71% JSS on my profile? What's going on with my JSS. I am not getting orders now just because of JSS. Please look into this matter. I would really appreciate your corporation and help. I am looking forward to a positive response from your side. Thank you, Jahanzaib
May 7, 2022 01:49:45 AM by Albana G
job succses score
Why my job succses score is low because all feedbacks in my profile are pozitive. This is affecting me to find more jobs.
May 7, 2022 03:18:17 AM by Annie Jane B
Hi Albana,
Thank you for reaching out to us. Your Job Success Score can increase or decrease for a number of reasons, even without recent activity. Your best JSS score will be displayed based on the rolling windows when it is calculated. Sometimes, new contracts are added that impact your JSS. Other times, old activity is aged out.
For example, a contract will no longer count in your six-month JSS window once it is six months and one day old.
Your JSS can change because:
May 2, 2023 10:36:18 AM by Nicole G
If you have a contract that ends with negative feedback, is it in your best interest to refund the client the money? Does that reduce the impact of the contract on the JSS, or is that impact calculated based on the initial value of the contract, regardless of refunds/bonuses?
Thank you!
May 29, 2023 05:20:25 PM by Joanne P
Hi Nicole,
Please know that refunding this will not affect your JSS directly unless the client leaves negative ratings on your contracts. If the client provides no feedback or positive private feedback on a contract with no earnings, that contract will be excluded from JSS. If the client specifies in their feedback that the contract had a negative outcome, that will be included in your JSS calculation.
Your JSS can change for several reasons, even without recent activity. It can change because:
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