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ann_joysmithy
Active Member
Anna L Member Since: Jun 21, 2017
1 of 4

I need to change my profile pic but Upwork keep blocking me say I have to make a video call. Why is this so???

katrinabeaver
Community Guru
Katrina B Member Since: Jan 9, 2011
2 of 4

@Anna L wrote:

I need to change my profile pic but Upwork keep blocking me say I have to make a video call. Why is this so???


 They block your ability to change your pic when asked to do video verification so they can make sure you're being honest about who you are.  

"Fairness is giving all people the treatment they earn and deserve. It doesn't mean treating everyone alike-Coach John Wooden"
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
3 of 4

@Anna L wrote:

I need to change my profile pic but Upwork keep blocking me say I have to make a video call. Why is this so???


So they can confirm that you are the person in your picture. 

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
4 of 4

Anna,

 

Please, use the link you see in the notification when you log into your account to chat with an agent and verify your profile. Once you complete the verification, you'll be able to update your picture but note that you only can use a photo of you as your Upwork profile picture.

 

Thanks.

~ Valeria
Upwork
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