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blackpearl22
Community Member

Query about fees

Hello, I wanted to ask about the fees you charge for freelancers. At first, I kind of get them but when I received my first payment, I can't understand something. I wanted to ask where the $5.40 deduction came from. I was supposed to receive $107 excluding the service fee but the pending amount is just $101.60. Can you please explain this? Thanks.

 

**Edited for Community Guidelines**

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petra_r
Community Member


@Alexie M wrote:

Hello, I wanted to ask about the fees you charge for freelancers. At first, I kind of get them but when I received my first payment, I can't understand something. I wanted to ask where the $5.40 deduction came from. I was supposed to receive $107 excluding the service fee but the pending amount is just $101.60. Can you please explain this? Thanks.


 $127.00 x 20% is $25.40 (20% fee is taken from the billed amount)

$127 minus $25.40 is $101.60

 

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petra_r
Community Member


@Alexie M wrote:

Hello, I wanted to ask about the fees you charge for freelancers. At first, I kind of get them but when I received my first payment, I can't understand something. I wanted to ask where the $5.40 deduction came from. I was supposed to receive $107 excluding the service fee but the pending amount is just $101.60. Can you please explain this? Thanks.


 $127.00 x 20% is $25.40 (20% fee is taken from the billed amount)

$127 minus $25.40 is $101.60

 

Thank you so much.

Does that mean I won't be receiving the $20 anymore? Why is it still pending?

Hi Alexie, 

 

If there is an amount in the Pending tab, it means that this is already in the 5-day security period, and will be available for withdrawal on 27-December, Wednesday. 

You may read more about the Weekly Billing Cycle by visiting this help article


~ Avery
Upwork
g_vasilevski
Retired Team Member
Retired Team Member

Hi Alexie,

Just to confirm that Petra calculation is correct and the amount you receive is $101.6.

~ Goran
Upwork
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