Reason for JSS decrease

[#1]

My JSS was 90% last week and in that week I've got 5 star review from my client and the JSS drops to 84% which is weird. Could you tell me what is going on my JSS calculation?

[#2]

May be your last contract private feedback was very low

[#3]

---

Mümin Celal P wrote: My JSS is 100% yesterday but it is 73% today. I don't have any negative feedback. Could you explain to me why my JSS is like that?

---

A client left very poor private feedback on one or more contracts between the 20th of March and yesterday.

[#4]

Ok, but I didn't get payment from my customer. The payment was in escrow and the contract was ended by my customer. Can customer still give feedback even if there is no payment?

[#5]

Hi Mümin,

In the case of contracts without earnings, while the parties won't be able to provide public feedback on a contract that didn't have any payments, they can still provide private feedback. If the client provides positive private feedback on a contract with no earnings, that contract will be excluded from JSS. If the client specifies in their feedback that the contract had a negative outcome, that will be counted in the score.

[#6]

Hi, here is a help article giving you more info on JSS calculation

Job Success Score – Upwork Customer Service & Support | Upwork Help

[#7]

Hi,
hope you are well
I completed my all jobs successfully all jobs rating is 5/5 but my job success score is 83%.

[#8]

---

Saqib A wrote:

I completed my all jobs successfully all jobs rating is 5/5 but my job success score is 83%.

---

 Stars are irrelevant. Most clients always give 5 stars by default!

You'll have had poor private feedback on a couple of contracts.

[#9]

NEED HELP MY JSS WENT TO 60% AFTER JUST 1 JOB WITH BAD EXPERIENCE IT WAS 100% BEFORE THAT  I AM SO WORRIED 

[#10]

Hi, I'm guessing this has been asked before but I just thought that my case might be different. So my Upwork rating is not 100% even though I have only 5-star feedbacks. I suppose this might be related to the active contracts that I'm not logging any new hours--I have completed the job but the client left the contract open. And what I have noticed today is that after one of such contracts has been ended today (after I explained and asked the client to end it), my rating has dropped to 92%. Can someone please explain this whole thing to me?

[#11]

Hi,

my JSS was 100% and drop down to 90% after one cliet review which gave me 4.2!

I have 7 completed contracts and 6 of them are 5.00, the 7th one for the customer I mentione above.

Can you explain to me what happend? and why I loose 10% from my JSS because one client?!

Thanks,

regard,

Khalil

[#12]

Here is JSS help article 

https://support.upwork.com/hc/en-us/articles/211068358-Job-Success-Score

[#13]

Hi Sophie A,

Thanks for your response. I have already visited this link before, but still my questions not answered.

[#14]

Hi,

I left my job success score to 88% when i leave the Upwork for few months and now i came back to start working again on Upwork but now my job success score is dropped to 52%. How to recover it?

[#15]

Based on a quick look at your profile, you only have a handful of contracts in the 24-month JSS calculation window now, so each one weighs a lot. A couple of them have quite low public fb and you should assume the private fb is the same or worse. Essentially, you are starting over. The good news is that for the next while, each new contract that closes with high fb will also weigh a lot. Choose contracts carefully and make sure each outcome is excellent and the client is delighted.

[#16]

Kashif,

I've just assumed your situation in following way: 

• JSS is calculated based on last 6th, 12th, and 24th months projects. 
• You had some good reviews projects at the 23th, 22th, 21th ago (very closed to 24th). And you might have some bad feedback projects recently ended (even private bad feedback). 
• So when your JSS was calculated few months ago, at that moment your bad recently projects and good older projects balanced and you got 88% JSS.
• But after few months later, right now your good projects have just gone out the 24th period, so JSS does not count those projects anymore. On the other hand, your bad feedback projects are still countable on JSS. So your JSS has been dropped dramatically from 88% to 52%.

Does it make sense. (This is my assumption although.)

[#17]

You are saying on top of your profile that you have more than 70 jobs with 5 stars. That is simply not true, you have less than that, and there are many with less than 5 stars.

That would turn me off big time if I were a client. It makes you look less than honest, and is pretty meaningless in any case when your JSS is that low. 

[#18]

At first I had 100% JSS and as I move forward with contracts successfully completed and payed, I noticed a drop upto 94% and then after few weeks it was 84%, since then I tried to locate the suspect by checking all feedbacks and none was a negative one, all contracts completed had a 5.0 rating and a positive feedback, there was no negativity, but I still don't understand the dropping of my JSS to that level, I always wanted to maintain my JSS at a level of above 95%, but unfortunately invisible or hidden actions had an impact on my JSS, I just wanted to know what went wrong, was it PRIVATE NEGATIVE FEEDBACK? or something else? The feature of allowing clients to privately complain about freelancers is not what I expected from Upwork, it can destroy the JSS without notifying the freelancer. whats more is that there is no notifications that a client has complained privately, it should atleast be something like "A client has complained privately on your....". The hiring rate depends on your JSS, so if I have a lower score I won't be winning contracts easily which is FRUSTRATING,

I actually did not know when the JSS dropped because, I was not notified plus I had a 100% JSS for weeks so, I did not worry much about it, Please fix the issues about UW and, I wanted to know which contracts affected my JSS or even lesser data of how it dropped.

Thanks,

[#19]

I really wanted to know why my JSS dropped, someone can contact me by anyways so, I would be comfortable on what had actually happened and would be cautious to avoid it.

[#20]

Hi Shamila,

We truly appreciate you reaching out to us. Allow me to explain that your Job Success Score can change for a number of reasons, even without recent activity. Your best JSS score will be displayed based on the rolling windows when it is calculated. Sometimes, new contracts have been added that impact your JSS. Other times, old activity is aged out.

For example, a contract will no longer count in your six-month JSS window once it is six months and one day old.

Your JSS can change because:

• You’ve received poor public or private feedback from one or more clients
• You’ve received very positive public or private feedback from one or more clients
• A higher-value job is added to your JSS and it outweighs lower-value jobs
• Past jobs are no longer considered because they fall outside the time frame

Feel free to check on this help article to learn more about Job Success Score.

[#21]

I see my Job success rate decreased, where can I check the failed job?

[#22]

My jss suddenly dropped to 95% with no reason on my profile but not on my stats page 

I always get 5 stars but this week I got 4.45 and I have an earlier 3.7 once is that the reason?

and how I can remove it from the jss as a top-rated?

[#23]

It's almost certainly that job that closed with 4.45 feedback a few days ago. I would not use the TR perk to remove it because you won't be able to use it again for at least 3 months. Save it for a really disastrous feedback.

[#24]

thank you 

[#25]

Ahmed, 

• Ahmed wrote, "on my profile but not on my stats page "

On your my stats will show 95% within tomorrow (I hope). Because sometimes it takes time to be updated. 

• Ahmed wrote,"I always get 5 stars but this week I got 4.45 and I have an earlier 3.7 once is that the reason?"

Might be.

• Ahmed wrote, "how I can remove it from the jss as a top-rated?"

Use your top rated perk to remove it (talk to support with that project's contract id). 

[#26]

okay 

thank you