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Regarding Refund Status

apurvverma
Ace Contributor
Apurv V Member Since: Feb 18, 2017
1 of 5

Hi,

 

 

I am recently working on a project with a client on a fixed payment basis. The project is scheduled to end by next week. But Upwork has canceled milestone 5 hours ago. There is no such issue from the Client end. Can anyone point out to me how to rectify it? Also, will it degrade my client satisfaction rate? I need it to be undone asap.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 5

was the milestone 3 months old?

 

In that case it HAD to be cancelled as that is the maximum length of time funds can be held in Escrow.

apurvverma
Ace Contributor
Apurv V Member Since: Feb 18, 2017
3 of 5

Can the client change it?

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 5

@Apurv V wrote:

Can the client change it?


 No. The money will have gone back to the client and the client will need to set up a new contract. Never let a milestone sit about in a coma for that long.

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
5 of 5

Aside from Petra's excellent points about the limits on how long money can sit in the escrow fund... Why would you (a freelancer) want to work on a project for three months before getting paid? This is not a financially safe practice here.

 

If a project is going to take a long time, it would be better to break it down into smaller phases and get paid on a more regular basis.

 

 

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