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Maureen's avatar
Maureen N Community Member

Request to Change my Name

I have been trying to change my name on my Upwork account for about two weeks with no success. I have already updated my profile information accordingly within the settings section of my Upwork account. However, it has not been effective. My efforts to chat with chatbot has been of no success as well. Kindly advise.

56 REPLIES 56
Nikola's avatar
Nikola S Retiring Moderator

Hi Maureen,

 

Thank you for reaching out to us. I followed up with the team handling your case and your name change is now approved. 

~ Nikola
Ryandi's avatar
Ryandi P Community Member

Would be any problem? And everytime I type and update the last name box with my last 2-word name, it is not changed. no notifs and confirmation whatsoever. help

Nikola's avatar
Nikola S Retiring Moderator

Hi Ryandi,

 

Thank you for reaching out to us. I followed up with the team handling your case and your name change is now approved. 

 

~ Nikola
Aftab's avatar
Aftab I Community Member

Hi I want to change my Upwork profile name because there is accidentally auto added wrong name so I want to correct it when I did it and update its not working any suggestions about it.

Nikola's avatar
Nikola S Retiring Moderator

Hi Danny, 

 

Thank you for reaching out to us. I would be happy to help. I reached out to the team handling your case and your name change request is now approved. 

 

~ Nikola
Aftab's avatar
Aftab I Community Member

I own longtail name that means I have 1 middle and last name so do you also suggest me how can I update it for correct name?

Five's avatar
Five Y Community Member

I have changed my name acoording to my official record but its not being changed even after log in/log out for multiple times. Please help. I'm Signing in through Google ID. 

Nikola's avatar
Nikola S Retiring Moderator

Hi there, 

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Yosif's avatar
Yosif E Community Member

Hi, I have the same problem changing my profile name to enter billing information.

 

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Yosif,

 

We've escalated your concern to the relevant team and can confirm that your name change request has been completed. Don't hesitate to let us know if you need further assistance. 

~ Luiggi
Tasneem's avatar
Tasneem G Community Member

Hello Folks,

 

I have got a freleancer account and while creating, I did a mistake of keeping a generic name.

 

Henceforth, now I wanna change it and even after multiple attemps, it seems not approved and UpWork is not providing any reasons for the same.

 

Can someone help here pl

 

Thanks. 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi there,

 

Thanks for bringing this to our attention. We've notified the team of your name change request and can confirm that it has been successfully processed. Don't hesitate to let us know if you need further assistance. 

~ Luiggi
Hope's avatar
Hope B Community Member

Hello,

I want to change my verified name cos of marriage and attach an ID for confirmation, pls help me out 

Joanne's avatar
Joanne P Retired Team Member

Hi Hope,

 

I checked your account and it looks like your name change request has been approved. You may log into your account to check. 

~ Joanne
Upwork
Hilal Sümeyye's avatar
Hilal Sümeyye D Community Member

Hello. When I want to make an update by typing my entire surname instead of the first letter in the contact settings so that my ID and profile information match, there is a warning stating that it may take up to 48 hours for this to be processed. At the same time, it seems that I have less than 2 days left to prevent my account from being canceled due to the ID that is requested to be confirmed. Therefore, I am worried that my account will be canceled if the name update is not made before ID verification. I would be grateful if you could help me with this as soon as possible. Thank you.​

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Hilal,

 

Thanks for reaching out. I've escalated your concern to the relevant team and can confirm that your profile name has been updated. 

 

I'd also like to point out that your current profile photo doesn't meet Upwork requirements. You must update your photo before completing your verification. 

 

Your profile photo must meet the following requirements:

 

  • It must look like you.

  • It must be a headshot-style photo.

  • Sunglasses, other individuals, logos, or pictures of anything other than your face are not allowed.

 

Please check this article for more information on updating your profile photo.

~ Luiggi
Hilal Sümeyye's avatar
Hilal Sümeyye D Community Member

Hey LuiggiR. Thanks for your help. 

Is there anything you can suggest about that?

I need to change my profile photo to a new clear photo. I'm in the last few hours for my account to be approved (last day is March 14). Unfortunately, I have been struggling for 2 hours for a simple transaction because I am having problems with the application, and I do not want to witness such a ridiculous situation as losing my account due to an Upwork update error.​

 

 

 

Luiggi's avatar
Luiggi R Retiring Moderator

I'm sorry to hear this, Hilal. Could you please share more information about the error you're getting when you try updating your photo? Please try clearing your browser cache and cookies or using a different browser.

~ Luiggi
Hilal Sümeyye's avatar
Hilal Sümeyye D Community Member

Hello Luiggi. I don't get any errors. I'm trying it both through the app and the browser, I cleared the app data. I can see the photo on the screen and adjust the zoom, the save button is active but it does not react when I click it. When the page is refreshed, the result is still the same.

Hilal Sümeyye's avatar
Hilal Sümeyye D Community Member

Sorry, I noticed in a different browser. The error is:
"Verify your identiary to continue winning jobs on Upwork"

I was going to change it to verify my identity. Really incredible system.

Luiggi's avatar
Luiggi R Retiring Moderator

Thanks for clarifying, Hilal. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Hilal Sümeyye's avatar
Hilal Sümeyye D Community Member

Thank you for your interest Luiggi

Hilal Sümeyye's avatar
Hilal Sümeyye D Community Member

I can't count the number of times I've tried and asked for help. My account will be canceled in an hour, only because system didn't allow me to change my profile photo to a clear new one. The error I receive says that my identity needs to be verified. I need to change my profile photo for identity verification. There is obviously a restriction. I don't understand why this is so hard to solve, why can't anyone help me?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Hilal,

 

I'm very sorry for the frustration this has been causing you. Could you please try updating your profile photo again now? I've consulted with the relevant team, and they have confirmed that you should be able to do it now. 

~ Luiggi