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Skills Test Reset - Computer & Networking Issue / Contact Customer Support

Active Member
Walter F Member Since: May 20, 2019
1 of 2

Good afternoon Everyone -


I am looking for some help trying to reach Customer Service.  I was informed through a chat with the "Community Bot" that if I had a test time-out due to a network or technical issue - the test could be reset.  I had this happen twice:  Payroll Management Test and Business Strategy Test.  The Payroll test timed-out and I just figured it was my fault (maybe I forgot I started and went to sleep); however, I had the same issue this morning (5/20/19) when I either had network or computer issues (Chrome related).  I had to uninstall Chrome and reset my router before I could get the Log-in screen of Upwork to pull-up.


So, is it possible to get these two test reset?


Sincerely thanking you/everyone in advance.



Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 2

Hi Walter, 


One of our team members will reach out and assist you directly via support ticket. If you have any questions, please feel free to post it on the ticket so that the agent can assist you right away. Thank you!