I see that you just submitted your ID yesterday and received a reply on your ticket this morning. They will communicate the status of your verification with you via the ticket.
Thank you very much for your patience.
Please, refer to the message the team sent you earlier today where they explained why the documents you submitted couldn't be accepted and what needs to be submitted to complete ID verification.
I request some clarity from upwork as to whether Aadhaar Card is an acceptable form for identity verification. This does not contain signature. Though Pan Card (Tax ID) does bear the signature; but it misses the address. -Karthik
An ID document you submit for ID verification must include your picture, name, signature and date of birth. The billing statement you submit has to be recent and to include your name and address as well as the name and address of the company that issued the billing statement. If for any reason the documents you submit can't be accepted, the team will let your know
Even I am also facing the same problem here; submitted my passport as well and as said bank statement of 6 months (followed all the instructions mentioned there). Now they have accepted my Id proof (given as passport) but not my bank statement (updated within 6 months)with my same address, name and the last issued date. Don't understand why?
The billing statement you submit has to be recent and to include your name and address as well as the name and address of the company that issued the billing statement. Our team has already sent a detail explanation about this, if you have further questions post them on your ticket and our team will assist you.
I just checked your account and I can see that our team has reached out to you with detailed instructions about your verification. Please follow the instructions listed on your ticket ending with numbers 317, if you have any additional questions feel free to post them on your ticket and our team will assist you further. Thank you.