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Thumbnail in portfolio is blurry

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
71 of 75

Hi Muhammad Wasif,

 

For the portfolio section, the maximum size is 5 mb for the thumbnail and 25 mb for attachments. Please check this help article for more information and also check out this thread where other community members discussed about the portfolio section. Thanks!

~ Joanne
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aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
72 of 75

Hi Lyn, 

 A member of the Customer Support Team will reach out to you to assist you.


~ Avery
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jefvandegraaf
Active Member
Jef v Member Since: Oct 12, 2016
73 of 75

Was there a solution found? I'm having the same issue for my Agency. I've used the 13?? x 1000 px, PNG file and it still loads blurry. 

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
74 of 75

Hi Jef, 

 

I'm sorry to learn that you are still experiencing issues with the portfolio thumbnails. I've shared your account information with the Customer Support Team and they will get in touch with you to assist you further.


~ Avery
Upwork
chillynguyen
Ace Contributor
Nhu Nhu N Member Since: Dec 27, 2016
75 of 75

Hi, I have just posted a new portfolio piece, and it looks ok now. How is yours now?

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