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Re: You must update your address before you can submit proposals.

Active Member
Bojana Z Member Since: Jun 16, 2019
101 of 462

Hello,

 

i keep geting "To submit a proposal, update your address" message when i want to submit a proposal. I have entered and updated my address in the "Contact info" in Account settings several times but it does not solve the issue.

 

Can you please advice what could be the problem?

 

Thank you

 

**Edited for community guidelines**

Bojana

 

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
102 of 462

Hi Bojana,

 

Thank you for reaching out to us. I checked this for you and looks like City field under your address information is still not filled. Please, log in to your account and fill all the fields under your location information.

Additionally, you may clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.

Let us know if the issue persists.

Thank you.

~ Bojan
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Active Member
Joseph P Member Since: Jul 26, 2019
103 of 462

I have the same issue. It appears to be an issue from 2018, surprised its not fixed yet on a platform many people rely on for an income - please respond asap with a public fix

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
104 of 462

Hi Joseph,

 

I just check this from our end and wasn't able to replicate the issue you're describing. Please try clearing your cache and cookies or logging in with another browser to check if you`re still experiencing the same issue.

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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Highlighted
Active Member
Carolyn H Member Since: Aug 9, 2019
105 of 462
I am having the same issue when trying to submit a proposal
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
106 of 462

Hi Carolyn,

 

I checked this for you and looks like you completed fields under your ''Invoice address''. Kindly, complete all fields under your Location information, and let us know if the issue persists after this.

 

Thank you.

~ Bojan
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Active Member
Carolyn H Member Since: Aug 9, 2019
107 of 462
I am having this same issue please advise.
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
108 of 462

Hi Carolyn,

 

I checked your account and it looks like you haven't added your address yet. Please log in to your account and go to settings> contact info and click on the pencil icon right next to "Location". Thank you!


-Joanne
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Active Member
Tammy L Member Since: Sep 1, 2019
109 of 462

Hi there

I am getting this error message too. Can you please review?

 

Thanks

Tammy

Moderator
Goran V Moderator Member Since: Mar 24, 2017
110 of 462

Hi Tammy,

 

Please go to Settings > Contact Info > Location and update your address. Once you`ve done this you should be able to start sending proposals. Thank you.


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