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To submit a proposal, update your address

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Active Member
Shiv K Member Since: Mar 14, 2019
421 of 538

I am having the same problem since today. I have a profile picture, my address is filled out completely, my account is verified. I even have an ongoing contract right now.

 

For some strange when I try to submit a proposal it says

 

"Sorry, we were unable to save your application.

You must update your address before you can submit proposals."

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
422 of 538

Hi Shiv,

 

Thank you for reaching out to us. I checked this for you and looks like City field under your address information is still not filled. Please, log in to your account and fill all the fields under your location information.

If the issue persists after this please let us know and our team will assist you further. Thank you!


~ Bojan
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Shiv K Member Since: Mar 14, 2019
423 of 538
I've filled it 10 times, it still doesn't work!
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
424 of 538

Hi Shiv,

 

One of our agents will reach out to you directly to assist you further with your concern. Thank you for your patience. 


~ Bojan
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Pana C Member Since: Mar 11, 2019
425 of 538
Hi.

I have sorted this out.
Thank you 😊
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Active Member
Shiv K Member Since: Mar 14, 2019
426 of 538
May i know what the problem was? Was it a bug?
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Active Member
Pana C Member Since: Mar 11, 2019
427 of 538
It was not accepting my city every time I added it. I eventually tried it in another browser and it worked.

I primarily work in chrome. I had to use IE to get it to save.
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Active Member
Joel C Member Since: Apr 13, 2015
428 of 538

Hi,

 

Can you have an agent reach out to me as well? I have the same problem. Thanks!

 

JCiron

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
429 of 538

Hi Joel, 

It looks like you are yet to update your profile address, and update your profile according to the recommendation on this support ticket. Please check the ticket, and Goran's instructions above and update your profile accordingly. Once updated, please reply on the same ticket thread noting that you have updated your profile so that the team can proceed with their review. 


-Avery
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Active Member
Joel C Member Since: Apr 13, 2015
430 of 538

Hi Upwork,

 

I am unable to submit a work proposal.

 

I keep getting a "To submit a proposal, update your address" message whenever I try to submit a proposal.

 

Help Please!

 

Thanks!

Joel

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