To submit a proposal, update your address

[Timofey G]

I've joined Upwork recently and tried to submit a proposal, but instead I got this message:

Sorry, we were unable to save your application.

You must update your address before you can submit proposals.

I'm basically don't know what to update, help me please.

[Pedro S]

The same thing happens to me although ive already filled up every slot of my profile to 100%

[Francesca C]

I have the same problem, could someone help me as well please?

[Mihaly T]

Dear Bojan, 

I also have the same issue and cannot find any mistakes. I hope that this is a bug in the system. 

I hope in a soon resolution of the issue. 

Best.

[Avery O]

Hi Mihaly, Slobodan, and Cristache, 

This is a known issue and the team is working to resolve it. I've forwarded to your account information to the Customer Support Team so that they can reach out to each one of you with more information, and send you updates through an email support ticket.

EDIT TO ADD: Hi Mihaly, the team has confirmed that you were able to send out a proposal recently. Let us know if the issue persists. 

[Beata S]

Hello, I still have the same problem - could you please help ?

Thank you !

[Md Tanvir S]

Its working now. Thank you for your help

[Candie C]

any update on this pls? thanks

[Avery O]

Hi everyone, 

Please know that this is a known issue, and the team is investigating it further so that it can be resolved. I have forwarded your account information to the Customer Support Team and they will get in touch with you separately for more information and updates about the issue.

[Vladimir T]

Hello.
I’m a new-comer of this platform and I’ve got the same problem - to submit a proposal you need to update your address.
But I’ve already checked out all the fields, they are truly filled.
Help me please to find a solution.

Br, Vladimir.