Hi Joy,
To earn Top Rated status, you need to maintain Rising Talent status or a Job Success Score (JSS) of at least 90% for at least 13 of the last 16 weeks. The Top Rated Eligible Weeks metric keeps track of that progress looking at the last 16 weeks as a rolling window.
This means that, if you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
Hello there,
I am surprised that my Top Rated eligible weeks are not updating from last 6-7 weeks. I have 91% job success rate from last month. So, I request that kindly check if there is any system delay to update it.
Hi Praiyanshi,
There's no delay or existing issue with updating the Top Rated Eligible weeks, and this process is by design. This means that if you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation, you'll see an increase in the count.
Check out this help article to find a helpful chart explaining this process.
Hi Jelly,
Congratulations! I see that the Top Rated badge is already added to your Upwork profile now.
- Pradeep
Hello Daniel,
If you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
Hello Faizan,
The explanation I shared above also applies to your case. Once your accumulated non-eligible weeks start falling out of the calculation, you'll see an increase in the count. Please look at the "Calculating Top Rated Eligible Weeks" chart of this article to learn more.
Hi Musharaf,
There's no delay or existing issue with updating the Top Rated Eligible weeks, and this process is by design. This means that if you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation, you'll see an increase in the count.
Check out this help article to find a helpful chart explaining this process.
Hi Dmytro,
Thank you for reaching out to us and we truly admire your eagerness in getting your first score. However, to receive a JSS, you must meet certain criteria that reflect your work history and client satisfaction. These include:
- Working with at least 2 different clients
- Completing at least 4 different contracts in the last 24 months
- Maintaining a high level of quality and professionalism in your projects
Most freelancers get a score after finishing 5 projects, and almost all freelancers get one after 8 projects. Feel free to message us if you need further assistance. You can check this article to learn more.
Hi Dmytro,
I have requested the help of our team to look into this matter further. Your post in the community has been converted into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Hi Shukla,
Thank you for your message. Your Top Rated Eligible Weeks score is calculated for the last 16 weeks and every week we drop the last week and include the most recent week in the score. If you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. You can refer to this help page for more information.
Regarding the Rising Talent badge, this is automatically assigned when a freelancer meets the requirements listed here. Once you qualify for the badge, you will receive a notification letting you know, and it will also reflect on your profile.
- Pradeep
Hi Muhammad,
Thank you for reaching out to us. In order for the number of eligible weeks to increase, your non-eligible weeks will need to be "pushed out" of the past 16-weeks. Once this happens, the number of eligible weeks will start increasing, provided you meet the requirements. If an eligible week falls off of the calculation each week, the total number of eligible weeks won't increase. You can find more information here.
Hi Jyoti,
Thank you for your question. You won't necessarily start over. To increase your Top Rated Eligible Weeks, you must meet the JSS above 90% or Rising Talent criteria for at least 13 out of 16 consecutive weeks. If you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is included. Once non-eligible weeks start falling out of the calculation, you'll see an increase in the count.
You can find a very helpful chart in this article that can serve as a visual aid of how that process looks like.
Hi Ayoub,
If you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
Hi Khushbu,
Thank you for reaching out to us. In order for the number of eligible weeks to increase, your non-eligible weeks will need to be "pushed out" of the past 16-weeks. Once this happens, the number of eligible weeks will start increasing, provided you meet the requirements. If an eligible week falls off of the calculation each week, the total number of eligible weeks won't increase. You can find more information here.
Hi Abhaykumar,
Thank you for reaching out for this query. It looks like you've accumulated a block of non-eligible weeks in the past. You'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included.
Once non-eligible weeks start falling out of the calculation, you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process. Keep up the the fantastic work!
Hello respected Upwork,
Despite fulfilling all my requirements, why am I not receiving my Top Rated eligibility weeks? I have already complained about this last week. My JSS is also at 91%, I haven't had any account holds in the past 90 days, my earnings are $1540, and I have a 100% complete profile. Kindly let me know.
Why are my eligible weeks not being filled, and why aren't you informing me about it? Despite fulfilling all the requirements, my eligible weeks are not being filled. Please let me know why.
Hi Mehwish,
If you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
Hi Augustina,
If you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
