Aug 14, 2020 09:24:23 PM by John Rey L
Hello Upwork support team.
I need to know why is my Top Rated eligible weeks did not increase this weekend? Thank you.
Solved! Go to Solution.
Aug 16, 2020 04:24:01 PM by Luiggi R
Hi John,
I understand your concern here, allow me to clarify. While eligible weeks metric updates weekly, the number of eligible weeks will increase only once non-eligible weeks are "pushed out" of the past 16-weeks. Once this happens, the number of eligible weeks will start increasing, provided you meet the requirements. If an eligible week falls off of the calculation each week, the total number of eligible weeks won't increase. You can find more information here.
Thank you.
Aug 15, 2020 12:14:56 AM by Joanne P
Hi John Rey,
The Top-Rated eligible weeks is updated every Saturday. Please allow time for the updates to show. Thank you.
Aug 16, 2020 12:35:53 PM by John Rey L
Hello Joanne,
I check my status now and it did not increase. Please help.
Aug 16, 2020 04:24:01 PM by Luiggi R
Hi John,
I understand your concern here, allow me to clarify. While eligible weeks metric updates weekly, the number of eligible weeks will increase only once non-eligible weeks are "pushed out" of the past 16-weeks. Once this happens, the number of eligible weeks will start increasing, provided you meet the requirements. If an eligible week falls off of the calculation each week, the total number of eligible weeks won't increase. You can find more information here.
Thank you.
Dec 8, 2020 05:15:48 PM by Talha Khalid R
Hey there,
My top eligible weeks are stopped at 12 for the past 4 5 weeks, it's stuck there.
Can I get to know how many non-eligible weeks I had and how many weeks will I have to wait?
Dec 8, 2020 06:55:35 PM by Joanne P
Hi Talha Khalid,
I checked, and your account and the calculation of your eligible weeks are accurate. Think of the eligible weeks as a rolling 16-week window. If you have ineligible weeks, it will take 16 weeks for that ineligible week to fall off your 16 week period. Once the ineligible weeks fall off, then your eligible weeks will start to increase. You can check this help article for more information.
Jan 22, 2021 01:39:53 AM Edited Jan 22, 2021 01:41:23 AM by Branka D
Hi,
My eligible weeks have not increased for the past few weeks.
I am not sure if everything is ok with my account or I need to wait until ineligible weeks fall off.
Thanks!
May 2, 2021 08:48:20 PM by Ronnie A
Hi, I have the same problem. What do you mean by flushed out? I have consistent 90%+ JSS for the past 12 weeks but my eligible weeks got stuck in 11 of 16. How do I resolve it?
May 2, 2021 08:52:18 PM by Petra R
Ronnie A wrote:Hi, I have the same problem. What do you mean by flushed out? I have consistent 90%+ JSS for the past 12 weeks but my eligible weeks got stuck in 11 of 16.
Basically that means you have 5 weeks in your 16 week window during which your JSS was below 90%. Until the first of those 5 weeks falls out of your 16 week calculation window, your eligible weeks stay at 11.
May 2, 2021 09:02:15 PM by Ronnie A
Hi Petra, thanks for your reply. It got resolved. My top-rated eligible weeks climbed to 12 of 16 a few minutes ago. It was just but a delay. Another question though, if I reach 13 of 16 next week (assuming that I have 1k plus earnings and no account holds), will I automatically receive the top rated badge?
May 2, 2021 09:13:53 PM by Petra R
Ronnie A wrote:if I reach 13 of 16 next week (assuming that I have 1k plus earnings and no account holds), will I automatically receive the top rated badge?
If it goes up to 13 weeks, yes. It depends on how many non-eligible weeks there are in your calculation window.
Feb 1, 2022 02:25:39 AM by Laurie Girl L
Hi, Petra. Could you also please check my account? My eligible weeks have not increased this week. Thank you!
Feb 1, 2022 02:37:50 AM Edited Feb 1, 2022 02:38:14 AM by Goran V
Hi Laurie,
Because you have ineligible weeks, it will take 16 weeks for that ineligible week to fall off your 16 week period. Once the ineligible weeks fall off, then your eligible weeks will start to increase. You can check this help article for more information.
Jul 26, 2021 04:17:44 AM by Muyiwa B
Jul 26, 2021 08:05:37 AM by Muyiwa B
Jul 19, 2022 09:19:22 AM by Zaman A
Hey Luiggi,
I have been on 91% from past few months but imy top rated eligible weeks aren't increasing till now!
What can be the possible cause?
Jul 19, 2022 10:37:45 AM by Nikola S
Hi Zaman,
As Luiggi shared please know that in order for the number of eligible weeks to increase, your non-eligible weeks will need to be "pushed out" of the past 16-weeks. Once this happens, the number of eligible weeks will start increasing, provided you meet the requirements. If an eligible week falls off of the calculation each week, the total number of eligible weeks won't increase. You can find more information here.
Feb 20, 2022 10:16:23 PM by Bello A
Hello, My eligibilty week has not increase for the past 3weeks, it got stuck at 12 of 16. I would be glad if my account can be looked into.
Thanks.
Feb 21, 2022 02:09:23 AM by Pradeep H
Hello Bello,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you
Pradeep
Sep 8, 2022 06:27:59 AM by Dina E
Hello, Pradeep. I am having the same issue. I maintained a JSS of 100% but my TR eligible weeks did not change this week. Can you help me with this?
Sep 8, 2022 07:17:11 AM by Nicholas S
Mine also did not update this week, I am not sure why since I have been above 90% and met the other requirements during this time.
Nov 12, 2023 06:40:02 AM by Muse Zeleke R
Hi Pradeep,
I'm also having the same issue. My toprated eligible weeks is stuck at 12. There was no time where I fell below 90%. I have been 100% JSS the whole time.
Nov 12, 2023 07:44:01 AM by Annie Jane B
Hi Muse Zeleke,
Thanks for reaching out. You see the same number of weeks because you've accumulated a block of non-eligible weeks in the past 16 weeks of the calculation window, you'll need to wait for those non-eligible weeks to fall out of the calculation while achieving all the requirements in the current week. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. You can refer to this help article to find a helpful chart explaining this process.
Feb 20, 2022 10:31:25 PM by Bello A
Hello, My eligibilty week has not increase for the past 3weeks, it got stuck at 12 of 16 and my JSS has never gone below 95%. I would be glad if my account can be looked into.
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