Solved: Unable to verify your Tax ID number on Upwork - Page 9

Gopi P · ‎03-01-2022

Please check my Legal Taxpayer Name. Now I verified the legal name and PAN number. Please check and approve.

Avery O · ‎03-01-2022

Hi Abdul,

The TAX ID (PAN) status is under "Pending Verification" until we have a manual verification for PAN. Once you enter a PAN number, you will automatically get a reduced withholding tax of 1% regardless of the PAN "Pending Verification" status. There is no further action needed on your end.

~ Avery

View solution in original post

Aayush T · ‎02-06-2023

Hi, I have added my PAN number last week to the Upwork profile. Today I received my payment with a 5% deduction. I have added a ticket for the same but as soon as I add a ticket the status is automatically set to solve. This is very bad!

Help me credit back the rest of the 4% of the TDS deduction. Thanks.

Annie Jane B · ‎02-07-2023

Hi Aayush,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ AJ

Aayush T · ‎02-07-2023

They marked them as solved and told me that future earnings' TDS will deduct at 1%. But I updated my PAN no. on 2nd Feb only, according to that earnings after that TDS should deduct at 1% only, but for my earnings on 5th and 6th Feb TDS deduct at 5%. Please credit back 4% into my account as soon as possible.

Sanket D · ‎03-06-2023

According to what I read on Upwork, if I don't submit and verify my PAN, Upwork will withhold 5% tax. However, I have submitted my PAN and it shows as completed on my profile. Despite this, Upwork still deducts 5% tax from my income on every order. Could someone from Upwork assist me with this issue?

Nikola S · ‎03-06-2023

Hi Sanket,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

~ Nikola

Anupam S · ‎03-10-2023

Annie Jane B · ‎03-11-2023

Hi Anupam,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ AJ

Cheril S · ‎03-13-2023

Hello I am from India I got an email saying that my PAN has been verified, but in transaction history I still see 5% tax on my pending payment how to solve this? Ref ID: 563713326

Shruti S · ‎03-13-2023

I am facing the exact same problem I added the PAN to my profile but it keep on asking for entering the PAN no. again and again.

Nikola S · ‎03-13-2023

Hi Cheril,

Thank you for reaching out to us. It looks like you made this withdrawal before your PAN number was approved. I shared your concern with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

~ Nikola

Swati C · ‎03-21-2023

Hi I have added PAN number few week ago to the upwork profile, but I have noticed that I have been receiving my payment with 5% deduction for 4-5 weeks now.
Help me credit back the rest of the 4% of TDS deduction for all weeks payments.

Look forward to your support.

Annie Jane B · ‎03-21-2023

Hi Swati,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ AJ

Debojit S · ‎03-29-2023

My concern is, I am from North East india (Assam) and according to the official guidelines we are exempted from linking PAN to Aadhar. As per Notification No. 37/2017 dated 11th May, 2017, PAN Aadhar linkage requirement does not apply to any individual who is:

i. Residing in the States of Assam, Jammu and Kashmir, and Meghalaya;

As i am from the exempted demography, will i get the exemption in upwork too or do we need to link Aadhar with PAN anyways?

Annie Jane B · ‎03-29-2023

Hi Debojit,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ AJ

Debojit S · ‎03-29-2023

Thank you Annie. The matter is solved at short notice and i got my answer. 😊

Kulwinder K · ‎05-29-2023

Hi Annie,

I am a freelancer from India, as per Indian rules I have linked my PAN card with Adhaar Card and I've also connected my PAN (also verified) with upwork as well. But still I am getting charged 5% WHT instead of 1% . Can you please help me out?
Thanks.

Annie Jane B · ‎05-30-2023

Hi Kulwinder,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please feel free to update the ticket should you have further questions or concerns.

~ AJ

Kulwinder K · ‎06-01-2023

Hi Annie,

It's been almost 4 days since I generated ticket but still no response from @upwork . That's so disappointing !!

I trust in the platform but my hard earned money is being overly charged for the taxes. Please help !!

Thanks.

Lokesh C · ‎05-25-2023

Hi Community,

I have provide my tax information but still I get the error "In compliance with Tax Law in India, Upwork withholds 1% Tax at Deduction Source (TDS) from your payments. The TDS can be as much as 5% if you haven't provided your govt. issued tax id yet. Please click here to add your PAN asap. For more details, read our FAQs." Can anyone help me to resolve this issue.

Andrea G · ‎05-25-2023

Hi Lokesh,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~Andrea

Lokesh C · ‎05-25-2023

Hi Andrea,

Thank you very much for the reply. Also I have one more issue. My legal name is C H Lokesh. I'm trying to change my name in the Contact info from (First name: Lokesh, Last name: Ch) to (First name: C H Lokesh, Last name:C H Lokesh). But my name change request gets denied. Can you please help me with this issue,

Preeti R · ‎06-02-2023

Hi,

I updated my Upwork profile with my PAN number two months ago, yet Upwork is still deducting 5% tax from every payment. I completed my first project in April, 2023 and received my payment with a 5% deduction. I did not get any notification or email regarding the PAN verification. Could you please look into this?

Thank You,

Preeti Rawat

Andrea G · ‎06-02-2023

Hi Preeti,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~Andrea

Sreeshob P · ‎06-07-2023

Hi,

Am from india

i entered my PAN card number and my personal details in tax information

it shows completed but upwork is still withholding some as Tax

anyone here to help to fix this

Manjeet K · ‎06-11-2023

Upwork charged me the wrong fee. Today's date is 11/06/2023. Please see date. The date is absolutely wrong. This is totally wrong. I am a new freelancer, but it does not mean that you charge me wrong fees. While I have filled my PAN ID and tax information. A true freelancer earns money by working so hard and you charge him wrong fees in the name of tax and service fee. This is too much. This fee is not 10% and if you deduct it from 10% then it does not become that much. Fix it and give me my refund. If this happens to you too, please support and tell Upwork that this will not work.