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Norma's avatar
Norma J Community Member

Unauthorized bank charges

I have a upwork freelance basic account I have never entered my card information and yesterday my bank sent me message to confirm recent activity on my account. I had four separate charges on my bank account from Upwork. Is there any way you can see what account or person used my bank account?
3 REPLIES 3
Nikola's avatar
Nikola S Retiring Moderator

Hi Norma,

 

Could you please click on my name and send me a PM with more information about the charges you are referring to so that we can better assist you? I will be sure to look into your report and escalate it accordingly.

 

~ Nikola
Norma's avatar
Norma J Community Member

When I click on your name and try to send message the page does not load. Is there another way I can send you more information?
Nikola's avatar
Nikola S Retiring Moderator

Hi Norma, 

 

Could you please clear your cache and cookies or log in with another browser? If the issue persists please share the screenshot from your end so that we can better assist you.  

 

Edited to add information: 

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola