Jan 10, 2022 10:55:44 AM by Naina C
We are facing problem while using the desktop 64-bit, 32-bit or even standard version app. The tracking time doesn't show up and we can't access the tracker of different people. When we click to any contract it doesn't allow to access it and start the contact.
We also tried below options as per your support suggestion. But still we facing same issues.
To resolve this, please consider the following steps:
Option 1 - Please try uninstalling the desktop app. It is important the old version is completely removed from your PC. Then, download the standard version of the Upwork Desktop App and install it: https://www.upwork.com/ab/downloads/. If not resolved, please proceed to Option 2
Option 2 - Look for the desktop app icon from the tray menu (see: https://url.upwork.com/_01Tl0y8BABXDaFuD_8axkkaulBx9mHMLj0) > Right-click on the icon > Open Time tracker (see: https://url.upwork.com/_01Wnj7SF8l8KyfFGLjWn5BAl3KqPpaSQ-Z)
Then retest the desktop app, and you might need to restart PC if needed.
Please help me to resolve this issues. Our whole work is stuck due to this issue.
Thanks
Naina
Jan 10, 2022 12:09:55 PM by Bojan S
Hi Naina,
We’ll have one of our agents reach out to you via a support ticket to assist you with this issue.
Thank you!
Jan 12, 2022 08:00:24 AM by Andrea G
Hi Naina,
I can see you were able to reply to our team's instructions, please know that the team's response time is 24-48 hours. That said, I will go ahead and follow up with them, you should expect an update soon.
Jan 12, 2022 09:25:50 AM by Naina C
Hi Andrea, I understand. But we are facing this problem from many days and not able to work on the clients contract. I hope you also understand my concern. My team members are not able to run the tracker for clients projects on their PC's.
Jun 27, 2023 07:13:08 AM by Jaspreet K
Hi Naina was your issue resolved, Because it happened with too and even after troubleshooting and everything, I am still unable to open the app even after clicking on it. Could you guide how it worked out for you.
Jun 27, 2023 08:34:32 AM by Nikola S
Hi Jaspreet,
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Jan 4, 2024 07:16:58 PM by Geronalyn O
my upwork app for time tracking doesn't open. i tried everything still not opening. I have to pause my work because of this!
Jan 4, 2024 10:20:01 PM by Joanne P
Hi Geronalyn,
Please try the steps in this help article to troubleshoot your Time Tracker App. You may also report your issue by following the steps on 'How do I report a problem? So our team can assist you further.
'
Jan 24, 2024 05:21:33 PM by Charlotte F
I am having the same issue! I downloaded the newest version, have no other versions lingering anymore anywhere on my PC, and the thing has downloaded but refuses to open.
Jan 24, 2024 06:59:42 PM by Pradeep H
Hi Charlotte,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Jan 26, 2024 09:00:56 PM by Arjay M
Hi Omola,
I'm sorry to learn you're having difficulties installing the Upwork Desktop App. Please try the steps in this help article to troubleshoot your Time Tracker App. You may also report your issue by following the steps on 'How do I report a problem? So our team can assist you further.
May 17, 2024 08:36:25 AM by Mutee U
Hi,
I am too facing issue with upwork desktop app. I installed the latest version today. It starts but no window shown.
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