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Upwork diary

7a8e24f6
Active Member
Stefani T Member Since: Feb 11, 2021
1 of 7

Hello I have been working for few hours and the tracker has been capturing screenshots but my working time is not captured and also I opened work diary my working time wasn't captured and the screenshots aren't available. What should I do?

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2 of 7

Hi Stefani,

 

I checked and was able to see some time logged to your Work Diary and Work in Progress. Could you please confirm if there is a discrepancy between the hours you worked and the hours logged? 

 

Thanks!

~Andrea
Upwork
7a8e24f6
Active Member
Stefani T Member Since: Feb 11, 2021
3 of 7

Hello here are screenshots that I captured, they are not available in my work diary and also the time wasn't update.

7a8e24f6
Active Member
Stefani T Member Since: Feb 11, 2021
4 of 7

Also while i was working screenshots where taken but my time from "This week hours" and "Today hours" were freezed.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
5 of 7

Hi Stefani,

 

Could you please follow the troubleshooting steps shared in this help article? If the issue persists, please follow the instruction under "How do I report a problem?" so that our team can review the issue further. 

~ Joanne
Upwork
7a8e24f6
Active Member
Stefani T Member Since: Feb 11, 2021
6 of 7

Hello. Thanks for helping, the problem is fixed and now it's working fine. Smiley Happy 

7a8e24f6
Active Member
Stefani T Member Since: Feb 11, 2021
7 of 7

I have been working from 8:54 PM to 11:00 PM (CET) the Upwokr tracker app was taking screenshots but they aren't available at my work diary, Also my working time is freezed it didn't changed and updated.
Please help!

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