We can't complete your request now

[sunset11]

Hi there,

I am trying to log in my account via Google Chrome and I get this message:

We can't complete your request now
Please try again later.
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Error 500 (A)
Trace ID: 4aa3db17dbfa7eac-BUD

[aocumen]

Hi Arthur, 

Before I proceed, I wanted to check if you have tried clearing your cookies or using a different browser to see if the issue persists? Let us know and our team will be happy to help you.

[arthursun]

Hi Avery,

Thanks for coming to my request.

Yeah, I have cleaned all the cookies of Google Chrome (for ALL TIME) and still, no success.
My account perfectly workes in other browsers, but I really would like to keep using Chrome, cause all the other accounts are connected here.
Do you think we can handle this issue?

Thanks
A.

[crayhernandez]

Hi Arthur,

Kindly check the version of Google Chrome you are using. You may find the version and the browsers that we support on this article. Moreover, having multiple accounts is a violation of the Upwork Terms of Use, please close the new account. If the technical issue persists, please reply to this thread. 

[arthursun]

Saying "Other accounts" I meant my other accounts from another provider, such as Google, Facebook, etc. I have only one account on UpFowrk, so no violation of the Upwork Terms of Use!!!!

I use Google Chrome Version 72.0.3626.109 (Official Build), which seems to be one of the latest two!!!!

Still, the problem exists.

[yeasir_arafat_13]

Arthur,

Clear your browser cookies and try again.

Or switch to another browser.