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We can't complete your request now

sunset11
Active Member
Artur H Member Since: Feb 16, 2019
1 of 6

Hi there,

I am trying to log in my account via Google Chrome and I get this message:

We can't complete your request now
Please try again later.
To report this problem, click here.

For availability updates, visit our site status page.

Error 500 (A)
Trace ID: 4aa3db17dbfa7eac-BUD

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 6

Hi Arthur, 

Before I proceed, I wanted to check if you have tried clearing your cookies or using a different browser to see if the issue persists? Let us know and our team will be happy to help you.


~ Avery
Upwork
arthursun
Active Member
Arthur H Member Since: Feb 16, 2019
3 of 6

Hi Avery,

Thanks for coming to my request.

Yeah, I have cleaned all the cookies of Google Chrome (for ALL TIME) and still, no success.
My account perfectly workes in other browsers, but I really would like to keep using Chrome, cause all the other accounts are connected here.
Do you think we can handle this issue?

Thanks
A.

crayhernandez
Upwork Staff
Cray H Upwork Staff Member Since: Jul 21, 2018
4 of 6

Hi Arthur,

 

Kindly check the version of Google Chrome you are using. You may find the version and the browsers that we support on this article. Moreover, having multiple accounts is a violation of the Upwork Terms of Use, please close the new account. If the technical issue persists, please reply to this thread. 

arthursun
Active Member
Arthur H Member Since: Feb 16, 2019
5 of 6

Saying "Other accounts" I meant my other accounts from another provider, such as Google, Facebook, etc. I have only one account on UpFowrk, so no violation of the Upwork Terms of Use!!!!

I use Google Chrome Version 72.0.3626.109 (Official Build), which seems to be one of the latest two!!!!

Still, the problem exists.


yeasir_arafat_13
Community Guru
Yeasir A Member Since: May 16, 2017
6 of 6

Arthur,

Clear your browser cookies and try again.

Or switch to another browser.

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