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What do you mean "unlock my account"? [SOLVED]

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Community Guru
Natasa R Member Since: Feb 2, 2012
1 of 38

I logged in on Upwork to download some files from my client and then when I went on to log in on team app, I get this message:

 

TA.png

 

Unlock my account? What do you mean "unlock"? And from where? Is this a new bug or a new feature where we need to search the entire website and waste an hour to figure out how to log in to get to work?

Community Guru
Natasa R Member Since: Feb 2, 2012
BEST ANSWER
2 of 38

If anyone gets this message when logging in, close the team app, open it again, and then log in. There is nothing to "unlock" anywhere so don't waste your time. 

 

@Upowork - Can you please change the text? There is no such thing as "unlock an account" for this error... or bug.

Active Member
Yaphet T Member Since: Dec 7, 2015
3 of 38

I just ran into the same problem; thank you, Natasa, for the help! 

Community Guru
Natasa R Member Since: Feb 2, 2012
4 of 38

You are very welcome Yaphet! 

Active Member
Eugene K Member Since: Jun 22, 2015
5 of 38

Thank you Natasa you saved my day! Smiley Happy

Community Guru
Natasa R Member Since: Feb 2, 2012
6 of 38

You are very welcome Eugene! Smiley Happy

Active Member
Deepesh Mani T Member Since: Jan 17, 2016
7 of 38

exactly restart the app or re-install and login . problem solved . Smiley Happy

Community Guru
Natasa R Member Since: Feb 2, 2012
8 of 38

To the mod: Thanks! Smiley Wink

Active Member
William C Member Since: Feb 19, 2016
9 of 38

Thanks Natasa! Saved me lots of time from fiddling around with this. 

Active Member
Sandra P Member Since: Aug 14, 2017
10 of 38

Hi how are you? I was trying to enter to my upwork account in a different computer that the one I always use. This message appeared, I had my account open in the other computer so I close it, I entered again in this second computer and the message appeared in this one too. I don't know what to do, I restarted both computers, close my account even in my phone, trying to enter in one of them instead of both...

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