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Why it is charging me 20% for returning client?

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Active Member
Md. Mahmudul H Member Since: Apr 6, 2016
1 of 8

I have worked with a client for more than 5 years and a year ago contract stopped and client offered me a new contract but it's showing 20% service fee.

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 8

Md. Mahmudul H wrote:

I have worked with a client for more than 5 years and a year ago contract stopped and client offered me a new contract but it's showing 20% service fee.


Is the client using the same client account?

Have you earned over $ 500 from that client?

 

Active Member
Md. Mahmudul H Member Since: Apr 6, 2016
3 of 8

yes

Active Member
Md. Mahmudul H Member Since: Apr 6, 2016
4 of 8

Ok I figured it out client using a new account. They started a new company and that's why his account changed. But how to contact with support to discuss this issue?

Community Guru
Petra R Member Since: Aug 3, 2011
5 of 8

Md. Mahmudul H wrote:

Ok I figured it out client using a new account. They started a new company and that's why his account changed. But how to contact with support to discuss this issue?


There is nothing to discuss.

The 20% fee will apply for the first $ 500.

Active Member
Md. Mahmudul H Member Since: Apr 6, 2016
6 of 8

So there is no way to contact using Live Chat. This is ridiculous.

Community Guru
Petra R Member Since: Aug 3, 2011
7 of 8

Md. Mahmudul H wrote:

So there is no way to contact using Live Chat. This is ridiculous.


You would be wasting your and their time. The client counts as a client you have not worked with before (different account)

 

Only top rated freelancers have access to Chat, and as I said, it would just be a waste of time.

 

Community Guru
Martina P Member Since: Jul 11, 2018
BEST ANSWER
8 of 8

Md. Mahmudul H wrote:

So there is no way to contact using Live Chat. This is ridiculous.


What do you want to tell them?

Ask your client to use his old account and hire you from there.

See, problem solved. 

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