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[#1]

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Q:Hello, I worked on a manual hourly project but I did not know it isn't protected by upwork hourly payment protection. Now $600 have been refunded to the client and I don't know what to do as the client is also not responding. Please help

[#2]

Option 1 (best): Try to settle with the client, but obviously if not responding, this will not work out.

Option 2: Launch a dispute. Your chances of getting anything are bad because of the payment protection rule.

Option 3: Just move on. Don't look back, look forward.

But anyway, look at the bright side: You now know how it works.

[#3]

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Mikko R wrote:

Option 2: Launch a dispute.

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There is no such option. Launch a dispute against whom? How? 

Everlynn M wrote:
 Now $600 have been refunded to the client and I don't know what to do as the client is also not responding. Please help

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Actually, $600 has not been refunded to the client. The client never paid the $600 in the first place. The "refund" is simply a reversal of funds that were neve there in the first place. 

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Everlynn M wrote:
 I did not know it isn't protected by upwork hourly payment protection. 

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So the pop up window that appears every time you enter manual time, telling you that it is not protected, didn't help?

[#4]

Hi Everlynn,

I checked your account and it looks like our team has sent you a notification regarding the refund. Please check your ticket number: 30548384 for more information. You can also check this help article for more information.