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everlynn_mwaura
Community Member

Writing

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Q:Hello, I worked on a manual hourly project but I did not know it isn't protected by upwork hourly payment protection. Now $600 have been refunded to the client and I don't know what to do as the client is also not responding. Please help
3 REPLIES 3
kinector
Community Member

Option 1 (best): Try to settle with the client, but obviously if not responding, this will not work out.

 

Option 2: Launch a dispute. Your chances of getting anything are bad because of the payment protection rule.

 

Option 3: Just move on. Don't look back, look forward.

 

But anyway, look at the bright side: You now know how it works.

petra_r
Community Member


Mikko R wrote:

Option 2: Launch a dispute.


There is no such option. Launch a dispute against whom? How? 

 

Everlynn M wrote:
 Now $600 have been refunded to the client and I don't know what to do as the client is also not responding. Please help

Actually, $600 has not been refunded to the client. The client never paid the $600 in the first place. The "refund" is simply a reversal of funds that were neve there in the first place. 

 


Everlynn M wrote:
 I did not know it isn't protected by upwork hourly payment protection. 

So the pop up window that appears every time you enter manual time, telling you that it is not protected, didn't help?

tinker_bell3
Moderator
Moderator

Hi Everlynn,

 

I checked your account and it looks like our team has sent you a notification regarding the refund. Please check your ticket number: 30548384 for more information. You can also check this help article for more information. 

~ Joanne
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