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Wrong hours update while enter hours manually at work diary

magelabs_mage
Active Member
Anurag G Member Since: Aug 29, 2016
1 of 5

Hello ,

 

Any one any ways to correct enter wrong hours at work diary . condition is that bymistak i enter hours worng while update hours manually at work diary and payment is under reivew step . so let me know any ways to correct hours .

Thanks

katrinabeaver
Community Guru
Katrina B Member Since: Jan 9, 2011
2 of 5

If the hours have already went into review, they can't be changed.  

"Fairness is giving all people the treatment they earn and deserve. It doesn't mean treating everyone alike-Coach John Wooden"
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
3 of 5

If those were last week's hours the client has already been charged and no adjustment can be done. You had until midday UTC today before the work disary locked.

 

You can no longer make any changes.

rekasesh
Community Leader
Rekha S Member Since: Jul 13, 2015
4 of 5

Inform your client about the extra or fewer hours charged (as the case might be).

 

Create a new work memo for adjustments and mention details clearly in the memo.

 

# I forgot to add an extra hour for 2 blog posts last month. I mentioned the oversight to my client, added a fresh memo to reflect extra hours, and also attached screenshots of the previous report to confirm I wasn't overcharging.

 

It happens and clients do understand.

 

 

 

 

 

 

 

 

adhikary-steve
Ace Contributor
Steve T Member Since: Nov 17, 2014
5 of 5

Inform the client about the mistake as early as possible. And Refund the amount you have mistakenly charged the client.

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