account suspended

[mykola_ror]

Hello, dear support,

My account was suspended.  How can I resolve this issue?

If need I can pass video verification?

[g_vasilevski]

Hi Mykola,

Our team has reached out to you with more details via ticket, you can access your tickets on this Link.
Please follow the instructions listed in your ticket and our team will assist you further, thank you!

[mykola_ror]

Hi Goran,

Thanks for the response. I have not an opportunity to create the new ticket.

I can not chat or write an email to support, only community, please look pic1.

[nkocendova · Accepted solution]

Hi Mykola,

Instead of creating a new ticket, please click on 'My Requests' and respond to the most recent ticket from the team. You will be able to reply directy to that ticket without needing to create a new one.

[mykola_ror]

Hi Nina,

Thanks for the response.  Please clarify, what I need to do to take off suspend my account in upwork?

[vladag]

Hi Mykola,

In order to lift the hold placed on your account, you'll need to follow the steps our team advised on in the notification you received in detail and use the provided link. Please note that we can't discuss account-related issues in the Community and refer to the information already available in the notification. If you have any question, feel free to follow up and respond on the existing support ticket. Thank you. 

[mykola_ror]

Hi Vladimir,

I can not create a new ticket.  I menu help and support I take to get help and in a third step, I have only one variant ask the community. I know that usually have: chat directly with support or send email?

How I can resolve this issue and why it was so difficult to use upwork, because of all these restrictions?

[g_vasilevski]

Hi Mykola,

Please follow the steps Nina and Vladimir has shared with you. Go to My Requests > click on the ticket sent to you > follow the instructions listed on the ticket > if you have questions you can respond directly on the same ticket and our team will assist you further. Thank you!

[yitwail]

Nina, Vladimir, and Goran, you can lead a horse to water but you can't make him drink.