Hi Monika,
I see that you have an open ticket regarding this concern and that one of our agents has responded to you. Please go ahead and provide additional details about the nature of your issue directly on the ticket which you can access here. Note that it is against the Community Guidelines to include personal details or identifying information such as names in an accusation of wrongdoing or misconduct when posting here in the community. Thank you for adhering to the Community Guidelines going forward.
~Nina
