email changing

[dalia_i]

I what to change the email I am using to access my Upwork account. Because this email is closed, and I lose access to it. But, as seen in the screenshot, I need to configure the change from the old email. Any help for Upwork support please. I can go through video call or anything to prove that this is my account.

thanks 

[g_vasilevski]

Hi Dalia,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your email address. Thank you.

[dalia_i]

Thank u so much 

[dalia_i]

i understand wrong, they want me to open the new email that i what to assign , that's easy i have access to it. But I did not receive an email from Upwork till now to approve it.

[g_vasilevski]

Hi Dalia,

You can access your ticket on this link and follow up directly on your ticket with any additional questions you may have. Thank you.

[ahmadhassan32]

I need to change my email. It is not changing. I have to set my e-mail **Edited for Community Guidelines**.

[PradeepH]

Hi Ahmad,

Thank you for your message. It looks like there is an account already registered under the shared email address. You cannot use the same email address used on the other accounts. Also, please note that creating multiple accounts is considered a TOS violation. That said, please close your duplicate accounts and continue with one Upwork account only.

Thank you,

Pradeep