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money refund

I got a notification that I refunded they money my client pay but I didn't do any refund ... What should I do ???

Community Member

Hi Re,

 This usually happens when a client's payment method becomes unverified and your work did not qualify for Upwork's Payment Protection. You will be receiving a notification with more detailed information about this today.


yes, the client payment method was unverfied, I asked her to verfiy it and she said that she'll do it...
But Why did upwork add it to the payments then make a refund ?

I checked the contract and it's still unverfied.  

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