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my client not ask for refund then why i got the refunded message

Active Member
Rohit K Member Since: Nov 22, 2018
1 of 19

why i got this message when my client never ask for refund please help me in this to solve it 

**Edited for community guidelines**

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 19

Rohit K wrote:

why i got this message when my client never ask for refund please help me in this to solve it 

**Edited for community guidelines**


Your client failed to pay Upwork for your hours and your hours did not qualify for protection (manual hours or insufficient / missing memos / low activity.)

 

This can only be solved if the client pays for your hours (as a bonus, and it goes through)

 

Active Member
Rohit K Member Since: Nov 22, 2018
3 of 19
then it was not my fault sir upwrk has to decided this i have spent my time
on it and i want my money for it help.me please


Community Guru
Petra R Member Since: Aug 3, 2011
4 of 19

Rohit K wrote:
then it was not my fault sir upwrk has to decided this i have spent my time
on it and i want my money for it help.me please

Your client did not pay Upwork.  That means if you had logged your hours according to the terms of the protection, you would have been paid (Upwork would have paid you out of their own pocket.)

 

But unless the client reappears and pay you, you won't get paid.

 

 

Active Member
Rohit K Member Since: Nov 22, 2018
5 of 19
ok how they will reapperas and pay me please let me know
Active Member
Rohit K Member Since: Nov 22, 2018
6 of 19

how they reapperas and pay me tell me the  whole process please

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 19

Hi Rohit,

 

Unfortunately, when the client fails to pay for hours logged by the freelancer, any hours that aren't covered by Upwork Hourly Protection may be reversed. Please, check out this help article for more information. Our team will also be reaching out to you directly via email with more information about your case.

~ Bojan
Untitled
Community Guru
Petra R Member Since: Aug 3, 2011
8 of 19

Rohit K wrote:

how they reapperas and pay me tell me the  whole process please


You need to ask the client to fix the situation, they are the one who failed to pay for your work.

 

Active Member
Rohit K Member Since: Nov 22, 2018
9 of 19

so how they fix it is any solution so i tell him the process how they repay me 

Community Guru
Petra R Member Since: Aug 3, 2011
10 of 19

Rohit K wrote:

so how they fix it is any solution so i tell him the process how they repay me 


They can go to the contract and pay a bonus. However, if the client's payment method failed for your salary, the bonus may not go through either...

 

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