please help me my contract is SUSPENDED

[5011d8aa]

Upwork is investigating an issue. Please do not resume work with this client until the contract is active again.

customer want source code  before fixed contract 

How do I protect my rights or ask for a lawyer?

[martina_plaschka]

Upwork tells you to not work when the contract is suspended. That is exactly what you should do. You wait until the contract is active again. Why do you need a lawyer? Who do you want to sue?

[petra_r]

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NASER K wrote:

customer want source code  before fixed contract 

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You give the client all the source code you have created so far and stop working on the contract until the issue has been resolved.

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NASER K wrote:

How do I protect my rights or ask for a lawyer?

---

What do you need a lawyer for? And if you did need one, you'd have to hire your own. I'd forget about the whole "lawyer" thing, as you likely can't afford a lawsuit on a different continent.

That said, you are panicking way too soon. The client has been around for 5 years with good history.

[5011d8aa]

I make 24  files game and test   every file cost   200$

but contract is suspended   he said   send me source code   to end contract 

What guarantees that he gives me my right and does not violate the agreement?

[petra_r]

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NASER K wrote:

I make 24  files game and test   every file cost   200$

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Isn't it an hourly contract?

[5011d8aa]

Why  refund   

I will out of this site 

please delete my account 

[martina_plaschka]

I don't understand. You earned 24 x 200 = 2400. How can the client violate which agreement? What right do you mean? If you don't give the client the source code he paid for, your feedback ain't going to be great. What am I missing here?

[5011d8aa]

thank you Martina P 

I agreed with the client to make each file for $200
I made 24 different files
It was delivered within 20 days

But when I entered the hourly work corresponding to the total amount, the problem occurred

I'm new to Upwork and I don't know what to do

[martina_plaschka]

So you didn't use the time tracker?

[5011d8aa]

I add hours manual    not automatic     I work hard 

[5011d8aa]

Is there a solution ?

[petra_r]

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NASER K wrote:

Is there a solution ?

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Stop panicking.

Talk CALMLY and professionally to your client.

Wait!

In future, work out how contracts work on Upwork before taking on any more work. 

Hourly contracts: Track your time properly.

Fixed rate contracts: Work with properly funded milestones.

You tried to do a fixed rate arrangement with an hourly contract and that rarely works out ok.

[petra_r]

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Martina P wrote:

 You earned 24 x 200 = 2400. 

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Maths not quite there yet this morning?

[martina_plaschka]

Too early. Grabbing my coffee as we speak. 

[petra_r]

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Martina P wrote:

Too early. Grabbing my coffee as we speak. 

---

:hot_beverage:Good thinking! :hot_beverage:

[5011d8aa]

thank you Petra R   Im sorry 

[5011d8aa]

Martina P  :

Not as this 

24*200=4800  I understand 

[martina_plaschka]

Right.

The client can end the contract any time. If he doesn't need the other half any more, that is fine. 

[5011d8aa]

whats about refund money 

[petra_r]

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NASER K wrote:

whats about refund money 

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What do you mean?

[5011d8aa]

Hello Upwork, I have facing a big problem. I have worked for a client for $2400by an hourly

[martina_plaschka]

Why is that a problem?

[5011d8aa]

contract is suspend 

[petra_r]

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NASER K wrote:

contract is suspend 

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Wait until it's unsuspended.

Talk to the client.

[martina_plaschka]

You mentioned that in your other thread. 

[5011d8aa]

I talk to my client  he said  "send me all source file then end contract"

[AveryO · Accepted solution]

Hi NASER, 

Please refrain from working on the contract until the suspension has been lifted. In the meantime, don't hesitate to update your open support ticket if you have further questions about your concern. The team handling your account concern will assist you further regarding your concerns about this contract.