Feb 15, 2021 01:57:20 PM by Chukuneye N
Why is this message displayed and when will it be cleared?
"We are in process of subscription renewals and upgrades are not possible during that period. Please come back later."
Solved! Go to Solution.
Jul 10, 2022 09:29:14 AM Edited Jul 22, 2022 09:17:23 AM by Valeria K
Hi Kevin and others,
The error you're getting is shown by design when a freelancer attempts to upgrade their Membership when their billing cycle is about to renew. If you go to your Membership & Connects page under Settings, you'll see the dates of your billing cycle. Note that you won't be able to upgrade your membership plan during the renewal period. Once your billing cycle updates, you will be able to upgrade your membership.
May 2, 2022 11:29:33 AM by Deep R
Hello Upwork team, I am also trying to upgrade the membership to Agency Plus, but keep on getting:
We are in process of subscription renewals and upgrades are not possible during that period. Please come back later.
Reference Screenshot: https://gyazo.com/a16c39b01d040b4702651d2ad2657248
I upgrade my membership every month, but this time it's not happening.
Thanks.
May 2, 2022 01:26:28 PM by Arjay M
Hi Deep,
We appreciate you reaching out to us. I took a closer look at your account and please make sure that you have a valid and active billing method on your agency account. You can always check and update it here.
Let me know if you need further assistance and I'll be more than willing to help.
May 3, 2022 02:29:51 AM by Deep R
Thank you for your reply, Arjay. After updating the payment method, it is still showing me some error.
May 3, 2022 06:48:16 AM by Annie Jane B
Hi Deep,
Thank you for your response. Upon checking, I saw that your current billing cycle is May 3, 2022 — Jun 2, 2022. Please note that error message "We are in process of subscription renewals and upgrades are not possible during that period. Please come back later" is shown when you try to upgrade or downgrade your membership plan when the automatic plan renewal is in process. Please wait within 48 hours, after that you may try to upgrade your membership to plus.
You may check this details by going to Agency profile> Settings> Membership & Connects> scroll down to Current billing cycle section.
If you encounter same error after May 5th, please reach out to us and we'll assist you further.
Aug 11, 2022 06:48:45 PM by Sophia S
We are in process of subscription renewals .....
SAME ESSUE
Current Billing Cycle
May 4, 2022 10:16:37 PM by Volodymyr H
Hello! I can't buy a plan Freelancer Plus writes a message "We are in process of subscription renewals and upgrades are not possible during that period. Please come back later."
why is my message being deleted? writing for the third time
May 5, 2022 12:21:17 AM by Pradeep H
Hi Volodymyr,
Thank you for your message. You are unable to make changes to your subscription plan during your billing cycle start date. Your billing cycle is renewed on the 30th of every month. Could you please confirm when you last tried upgrading to the Freelancer Plus plan?
Thank you,
Pradeep
Jul 25, 2023 12:49:28 AM by Girijesh R
Hi Volodymyr,
I'm also facing this issue. How'd you solve this problem? please guide.
Jul 25, 2023 05:36:18 AM by Annie Jane B
Hi Girijesh,
Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.
May 5, 2022 12:25:54 AM by David K
Hello Chukeneye N.
I will want to know if the Upwork team is responsible to Fix this issue, or NOT.
Thank you!
Best.
David.
May 14, 2022 07:53:19 AM by Annie Jane B
Hi Jordan,
We currently have a known issue that's triggering the error you mentioned. Our engineers are working to address this issue as soon as possible. Meanwhile, I've merged your post into the thread related to this issue and we'll be providing updates here going forward.
Apologies for the inconvenience caused by this issue.
Jun 8, 2022 02:47:04 PM by Valeriia V
Hi ! I have the this trouble too 😞 And usually the app have huge bugs too , in appstore the same trouble . membership want for plan "promocode" for apply =/and membership pricechanges everytime when you update browser page , or oage in app - dosent metter. The price swinging from 14.99 to 21,99 . Also when you try to buy connects you can get bug in app which looks in the way that in your settings you no have a button with plans and connects for buy they. (
Best regards ❤️
Jun 8, 2022 05:39:56 PM by Joanne P
Hi Valeriia,
I checked your account and it looks like you already have an open ticket. One of our agents will update you on the same ticket to assist further. As for Upwork Subscription via Apple In-App Purchase, I'd like to let you know that in-app prices are subject to additional processing fees.
Jun 16, 2022 11:16:30 AM Edited Jun 16, 2022 11:17:05 AM by Levan N
just got back to upwork after a pause, decided to try memebership and upgrade plan but have the same problem.
Jun 16, 2022 01:18:49 PM by Arjay M
Hi Levan,
I see that your billing cycle starts on the 17th of every month. You are unable to make changes to your subscription plan during the 24-48 hours interval near your billing cycle start date. Could you please try again after 48 hours? Let me know if the issue persists and we'll look further into that for you. Thank you!
Jul 10, 2022 08:51:09 AM by Kevin S
I'm getting the same error when trying to upgrade to Freelancer Plus. I see this message, "We are in process of subscription renewals and upgrades are not possible during that period. Please come back later."
I've added a billing method, and still getting this message. I've tried clearing cookies and restarting the browser, yet still getting this message.
Jul 10, 2022 09:29:14 AM Edited Jul 22, 2022 09:17:23 AM by Valeria K
Hi Kevin and others,
The error you're getting is shown by design when a freelancer attempts to upgrade their Membership when their billing cycle is about to renew. If you go to your Membership & Connects page under Settings, you'll see the dates of your billing cycle. Note that you won't be able to upgrade your membership plan during the renewal period. Once your billing cycle updates, you will be able to upgrade your membership.
Aug 1, 2022 11:28:27 PM by Zahab M
hi, I got this message on my membership plan screen. We are in process of subscription renewals and upgrades are not possible during that period.
Aug 2, 2022 03:50:52 AM by Annie Jane B
Hi Zahab,
Thank you for reaching out to us. Please try upgrading your membership after 48 hours as your billing cycle is currently refreshing. If the issue persists, please let us know and we'll assist you further.
Aug 3, 2022 12:59:36 AM by Zahab M
okay thanks its resolved out and can you please let me know why i can't get the verification message or what's the process to get verification badge/
Aug 3, 2022 04:27:52 AM by Annie Jane B
Hi Zahab,
Thank you for reaching out to us. It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Aug 7, 2022 01:47:58 AM by Nouha E
Hello,
I have the same problem. How can I renew my billing cycle?
Thank you.
Aug 7, 2022 05:10:25 AM by Annie Jane B
Hi Nouha,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jun 5, 2023 04:29:18 AM by Anas R
Why is this message displayed and when will it be cleared?
We are in process of subscription renewals and upgrades are not possible during that period. Please come back later.
please clear this issue.
Jan 2, 2024 03:53:12 AM by Hasnain R
My Current Billing Cycle
Jan 2, 2024 03:11:02 AM by Hasnain R
I'm facing this error since last month still I'm updating my Freelance Membership Plan but this comes, we are in process of subscription renewals and upgrades are not possible during that period. Please come back later. I need help how can I upgrade my Freelance Membership Plan.
Jan 2, 2024 03:22:02 AM by Hasnain R
I want to add detail My Current Billing Cycle
Jan 2, 2024 04:27:49 AM by Annie Jane B
Hi Hasnain,
Thanks for reaching out to us. Please retry upgrading after 24 hours. If you're still getting an error, please let us know.
Jan 2, 2024 04:36:48 AM by Hasnain R
Today is last date for
My Current Billing Cycle
Jan 2, 2024 05:14:05 AM by Luiggi R
Hi Hasnain,
You'll need to wait since your current membership is already in the renewal process. After your current billing cycle updates, you should be able to upgrade it. No need to worry, as the new membership plan will take effect immediately, and you'll be able to enjoy its benefits right away.
Jan 10, 2024 04:37:05 AM by Magdalene A
Please i need help asap.
it's past 24hours and i can not upgrade to premium, please can someone rectify this from Upwork.
My billing cycle updated since yesterday Jan 9th.
Jan 10, 2024 05:56:28 AM by Luiggi R
Hi Magdalene,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 6, 2022 12:49:02 AM by Annie Jane B
Hi Varsha,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jul 18, 2022 11:27:08 PM by Mohammad Zaib A
Hi,
I am geeting this error message "We are in process of subscription renewals and upgrades are not possible during that period. Please come back later." on membership plans page. I am unable to upgrade my memebership plan to plus. Any solutions please.
Thanks.
Jul 19, 2022 05:35:55 AM by Annie Jane B
Hi Mohammad,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jul 20, 2022 03:26:44 AM by Asruf-Ul J
I am also facing the same problem. Whenever I try to subscribe Freelancer Plus Plan it shows this message, "We are in process of subscription renewals and upgrades are not possible during that period. Please come back later."
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