Cover Letters Missing when Submitting Proposals

[kochubei_valeria]

Our engineering team is aware of the issues with some cover letters missing after proposals are submitted. They're working urgently to address the issue. 

Thanks for your patience!

Edited to add:

Hi All,

This issue is resolved and we will be closing this thread from further comments. However, if you still experience the issue mentioned on this thread please let us know by posting in Community Support section and we will be happy to assist you accordingly.

Thank you,

[kochubei_valeria]

Hi All,

This issue has now been resolved. Thank you for your patience!

[williamtcooper]

Nail,

It's a known problem and the Upwork programmers are in the process of fixing. Thanks!

[ahmedadnan37]

Still not resolved. Can you please check. Thanks

[almukhambetov]

I'm confirming. Still not resolved 

[ba49665f]

What does it mean by resolved, did the missing cover letters appear on the proposals or are we getting back our connects?

[kochubei_valeria]

All,

Any proposals submitted since the fix should be showing correctly with cover letters. Unfortunately, we will not be able to recover cover letters for the proposals that were submitted during the short period of time before the fix was released. Please refer to the update on your support tickets about the same issue for more information. 

[zoaiaaliasif]

We should get our connects back, Upwork just cant expect us to forget about it, please refund!

[NikolaS]

Hi Zoaia, 

I checked and it looks like one of our agents already followed up with you and shared further steps. Please consider following up on the ticket so that our team can assist you further. You can access your ticket on this page.