Issue with Profile status. Profile is showing "OFFLINE" offline status

[NikolaS]

Some users may experience issues with the Profile status showing as OFFLINE. 

Screenshot for reference.

We would like to let you know that our engineers are aware of this issue and they are working as fast as possible to resolve it. We will update this thread once we have more information. 

Edited to update information. 07/18/2023

We would like to let you know that this issue is now resolved. Feel free to let us know if you still experience issue on your end and we will be happy to assist you. 

Thank you for your patience. 

[759e32fa]

Hi Samrat,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[0c553a6f]

Okay, thank you, please Try it fixed as so as possible. 

[onuruddho]

I have tried from different computer 
Clear cache, cookies, and site data but not working 

[sayeed_afridy]

No need to panic. I am sure this is a bug it is happening with a lot of us. If you click on "See public view" you will get your answer. Your profile is active in clients view.

[mmaazkhan]

Hey Upwork, I have a problem with the grey dot online status not turning into a green dot. I turned it invisible and back to online status but it is still not turning into a green dot.

[al_mahi_bhuia_ab]

I wanted to turn on my profile light but I can't. Can anyone tell me the solution please? I will be glade for you. 

[707b006f]

Hi Bhuia

You can see "available now" button in your profile, If you check available now, your profile's light is turned on.

Thanks

[NikolaS]

Hi All, 

We would like to let you know that this issue is now resolved. Feel free to let us know if you still experience issue on your end and we will be happy to assist you. 

Thank you for your patience. 

[4aaf0852]

I'm still facing this issue, my profile is still showing as offline.

[707b006f]

Hello

If you click "see public View" button, you can see online active light.

Thanks