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You can't submit a proposal because your account is suspended.

Some users are getting an error message when trying to submit a proposal that their account is suspended. This may also affect your My Stats page.

 

Error message: 

Sorry, we were unable to save your application.
You can't submit a proposal because your account is suspended.

 

andregutierrez22_0-1686849799692.png

 

The team is aware of the issue and working on solving it as soon as possible. We'll update this post as soon as we have more information.

Update as of June 16: 
Thank you for your patience, everyone. 
Please know that this issue is resolved for most users. If the problem persists for you, please get in touch with the Upwork Support Team for further assistance. 

191 Comments
winonathomas
Community Member

Hey experiencing the same thing. I sent an email but the support says its not suspended though when I try applying it says suspended.

rshankar2121
Community Member

Hi Team,

If I try to submit the Proposal then I am geeting this error.Please help me ASAP.

winonathomas
Community Member

Hello! I recently just found out that my account was suspended since I am unable to submit a proposal. I have not received any email or notification here on the app. I have been inactive here on Upwork for months and only got active again after finishing a job for a client.

 

I submitted an appeal and it says here "

We see you submitted a request to appeal an Upwork account suspension.

However, the account you submitted it for either doesn’t exist or is still active (not suspended)."

 

I have checked both phone and desktop. The usual action buttons are also not gray. 

Can anyone help me resolve this?

jeek-king
Community Member

yes, that's what happens to me I don't know why?

I hope one of the customer support answers and help us with that.

 

 

AndreaG
Moderator
Moderator

Hi Payal,

 

I don't see any suspensions on your account at the moment. Could you please click on my name above this post and send me a private message with more information? Thank you!

 

0e29ae67
Community Member

Hello, I have the same issue here. I just created my account earlier today. I've finished setting up my profile and then when I submit a proposals. It gave me this error message.

0e29ae67_0-1686845410319.png

 

mannyalbo
Community Member

I haven't logged in to Upwork in a few years. I just updated my profile but when I wanted to send my first proposal it says my account was suspended. I can't find any email from Upwork regarding my suspension. what can I do?

iamchan
Community Member

I can't submit a proposal because I was suspended and I have no idea why. I didn't receive any email notification about it. It just happened today when I was submitting a proposal. I already checked and verified my profile details, but I didn't see any missing information.

allangomesp
Community Member

I'm having the same problem. Filed a ticket, let's see

0e29ae67
Community Member

Same here. I just created my account and finished setting up my profile and that is the same error message I am getting when I submit a proposal. Hope they can fix this asap.