Cannot reset my password

[#1]

I have been trying to reset my password.  I've used the "Forgot Password" like 15 times and I get the following message:

Upwork could not locate the information needed to recover your password. Please try again.

It appear you do not have any customer support---via chat, email or phone.  So, I've had to creat a new account under my personal email (instead of work) just to be able to post a message on here and pray that someone can help me. 

[#2]

Hi Shanan,

I'm sorry to hear about the trouble you're having. Could you please send me a PM with the details of the account you're referring to so I can check? You can click on my name to send me a PM. 

[#3]

I sent you a private message....

[#4]

Unfortunatelly, I experince the same issue. I'll send you a PM.

[#5]

Hi Roman,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#6]

What is PM ?

[#7]

What is PM with details?

[#8]

Hi Ali,

We usually ask users to send us a Private Message when there is private information we need to know in order to assist them further.