Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

File Download Problems?

Active Member
Erica G Member Since: Mar 13, 2019
1 of 10

Hello!
I have had two people in messages send me a link for a Google Drive download. I open the .zip and extract and am given a password protected shortcut. I put in the password and nothing opens. (I pre-scanned the documents first for virus and nothing came up).


Am I doing something wrong? Or is there another way that people send files?

 

Any help is appreciated!

Active Member
Sadakur Rahman A Member Since: Mar 15, 2017
2 of 10

Yes , you want to choose another way like drop box using to fix your problem or just another drive to link sending you.I hope your problem is done.

Community Guru
Preston H Member Since: Nov 24, 2014
BEST ANSWER
3 of 10

Use something else:

 

FTP

email

Dropbox

Google Drive

Microsoft One Drive

WeTransfer.com

Community Guru
Ines H Member Since: Feb 15, 2017
4 of 10

Erica, remove that file from your machine, clear the cache and cookies on any browser you used to open the file, and scan your machine for malware (again).

 

Someone posted about the same file type here: https://community.upwork.com/t5/Freelancers/Warning-to-Voice-Over-freelancers/m-p/573454

Active Member
Erica G Member Since: Mar 13, 2019
5 of 10
Thanks everyone! I will keep all of those in mind and definitely re-scan my machine.
Moderator
Avery O Moderator Member Since: Nov 23, 2015
6 of 10

Hi Erica, 

 

If you haven't already, please flag the client's job post so that the team who will receive the can proceed with reviewing this user's account. 

I would recommend that you read up on these freelancer resources and these tips for avoiding questionable jobs, for help getting started, and for more information about working safely through Upwork.


-Avery
Untitled
Community Guru
Tamaz J Member Since: Nov 4, 2014
7 of 10

Hi,

 

Are there problems with downloading files thru Chrome?
It's not first time for last few months I'm experiencing the same problem - it's very low speed and final fails.

Right now I'm having same problem with MS Edge (or whatever it's called). Used it because Chrome did not do job again.

Forgot to mention - uploading does without any problems.

 

Thanks

Moderator
Avery O Moderator Member Since: Nov 23, 2015
8 of 10

Hi Tamaz, 


Do you have a screen grab you can share so that I can use it as reference when I file a report. Also, does this happen when you download files from your Messages page? 


-Avery
Untitled
Community Guru
Tamaz J Member Since: Nov 4, 2014
9 of 10

Hi Avery,

 

Thanks for reply.

 

There is nothing special to grab the screen - usual Chrome notification on error of dowloading.

If there it still download then the speed is very low - for example yeastarday it was something about 90 Kb/sec wich is very low.

 

And, yes - problem is when downloading from messages page.

 

The thing is that this was happening for some time, then everything went OK and now again back. Before it was happening with Chrome only while Edge was OK. But yestarday also Edge had same problems.

 

Just for comparison - from other websites there was no problem with download.

 

Thanks

Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 10

Hi Tamaz,

 

One of our team members will reach out to you via ticket with more details and assist you further, thank you.


Untitled
TOP KUDOED MEMBERS